Dear Sir/Madam

I’m writing to complain about the awful service a friend and I experienced at your shop in Reading.
Years ago I used to shop at Sainsbury in Newbury where I live and I was quite happy until I went to Tesco after it was recommended to me. I was amazed at how much better it was. The queues were far shorter thanks to the amount of tills that were open and the whole layout of the shop was far more logical which made it much easier and quicker to do my shopping. Consequently I haven’t shopped at Sainsbury since.
However, with an assumption that it was only the Newbury store with the poor service and that things would’ve improved over the years anyway, I recently visited your branch in Reading as a matter of convenience at the time. Unfortunately to my great surprise it was worse by far than the Newbury shop. Again the layout made no sense causing me to go up and down to find my items but, more importantly, the service was absolutely horrendous. It was quite busy yet only five tills were open so the queues were exceedingly long. We could see other members of staff standing around chatting completely oblivious to the situation and at this point people started to get angry. Everyone in the queues were frowning, shaking their heads and trying to get the attention of the other staff. Finally the man in front of us just dropped his basket full with items, said “Fuck this” and left. I could tell he was angry because he didn’t look like the type of man who would say ‘fuck’ unless he was extremely provoked. I on the other hand say the word ‘fuck’ fairly often. For example I said “Fuck me this is fucking dreadful I’m fucked if I’m coming here again.” My friend replied “It’s fucking nuts.” He says the word ‘fuck’ fairly often too but as you can tell from his reply not quite as often as me.
I haven’t written a complaint letter before which should indicate to you the severity of the poor service I and every other customer experienced. I hope this letter will help you investigate the situation.

Regards,

Lord Bell.

PS. Sorry the word ‘fuck’ appeared so often in this letter even though I had to write it again to make this apology.