Dear Sir/madam,

I am writing to you to bring to your attention my gift order for a girls singstar dvd. I had ordered this for my niece for Christmas, and was assured that it would be delivered in time for Christmas.

Usually, I have never had any problems with any order I have made to amazon, and always received things promptly. However, with just one week left for Christmas, I phoned up to find out the progress on my order, and was told that not only had the DVD been delivered but it was signed for too !This was a big shock to me as neither had I received anything from you nor has anyone in my house signed for anything. So, I request that you look into this matter with utmost urgency, inorder to get the present to my niece on time for Christmas.

I thank you in advance, and hope that you will deal with this matter with your usual high standards.

Yours sincerely,