On a recent visit to port Talbot myself and several friends decided to visit the Lord Caradog pub in station road port Talbot. I am disabled with mobility problems and one of our party had a small dog and he was on a lead at all times in the beer garden. We purchased the first round of drinks and when an elderly member of our party went back inside the bar to purchase another round of drinks he was refused service and was told it was because one of the members of our party had a dog even though he was on a lead in the beer garden. Basically we were allowed to by the first round of drinks then refused the next round even though they were getting purchased with our food order. At no stage even on our arrival were we informed that it was company policy that no dogs are allowed in the beer garden, there is a sign that only assistance dogs are allowed but it is misleading as it is on the inside wall of the beer garden, and perhaps that should be visible before entering the beer garden area.
Whilst we were finishing off our drinks the manageress who we know now as jo came into the beer garden area and said “you,ll have to go now” she was extremely abrupt and no consideration or customer care in the way she spoke to elderly people and many of our party felt offended and insulted with her attitude and having spoke to other regular customers said that’s the way she always talks to the customers.
I don’t think this is acceptable from any employee of a multi national pub company to treat their customers in this way, at no stage were any member of our party rowdy,offensive or boisterous and trust that this matter will be dealt with to prevent any further instances of this nature occurring again. Our party has visited wetherspoons pubs the length and breadth of Britain and have never been subjected to this form of treatment before , extremely disappointed and will certainly not be revisiting this establishment , I await your response at your earliest convenience my email address is sue.sl@ntlworld.com.
appalling attitude by wetherspoons manageress
Visited the lord montagu pyke in greek street and as im single have to leave my pint on table to go to the loo and an over eager bottle washer removef it you obviously dont cater for single people absolutely disgruntled will prob never step foot in a wetherspoons again I complained and got refused service managers public relations attitude is as bad as jimmy savilles exploits
I often pop into my local wetherspoons at lee green called the Edmund Haley. Today we thought we would have a treat as we go on holiday tomorrow. my husband, son and myself went in to be greeted or should I say grunted at by the so called manageress. I must say that usually the food and service is excellent but today I was appaulled at the service and the dirty looks from the manageress she never once smiled we had to wait 15 mins before we order. As the manageress walked round the bar my husband commented on ah her is the manager and she very rudely sais yes I am , got a problem with that. I was horrified by her attitude as previous managers have been so caring and polite. Our cutlery was practically thrown on the table and the food was horrible we was never asked if everything was to our liking and I felt very embarrassed to be glared at through out our meal by the manageress So to end by saying we did not finish our meal and we left. Goodbye wetherspoons and would not recommend anyone to go there.
the bar manager in weatherspoons in Keswick is an absolute joke ,,there must ave been 20 people at the bar waiting to get served last night,,,and the manager had 2 young girls serving them,,,,we must ave waited 20 minutes,,,and when I mentioned it to the manager,,he told me to leave I was not getting served,,i asked his name cause I said I was going to report him to his head office and he said shaun that’s all im telling u ,,,now get out…..if that’s the attitude weatherspoons teach there managers what a great example it is for the rest of the staff,,,,,i would nt go back to Keswick weatherspoons again if I was paid ,,,the attitude towards the paying customers is terrible,,,,the staff are fine if u like being spoken to like a slave from shaun the manager,,,,,i think his last name is ducksberry but he wants to be booted out of there and given his marching orders,,,,the freak
Almost exactly the same experience at The Calverts Court in Stockport, I actually asked for the manager so as to complain about the rudeness and attitude of one of the barstaff – which might have been confirmed by the CCTV – he totally refused to listen, but instead started accusing me of upsetting another of the barstaff, he also wouldn’t give me anything but his first name “Patrick” when I asked that CCTV was retained to back up my formal complaint – which would also report his rudeness. I was asked to leave but wasn’t barred. Twenty days later I saw him outside the pub and whilst I was completely on the public footpath began to video him as identification (I committed no offence in doing so) I even explained why I was using the camera (even though I had no requirement to do so). He then indicated his IQ or number of working brain cells with the middle finger of his left hand and virtually attacked me. After the assault he barred me. The following few minutes of video confirmed to the world (but those at Wetherspoons head office don’t appear to be in the real world) what a LIAR he is. The look of panic when he’d realised the camera was shooting video (not a still picture) is almost HILARIOUS. The way he tried to get others involved PATHETIC his lies become more and more OBVIOUS.
If there are some who don’t believe that this is the type of person Wetherspoons choose as managers their minds might be changed if they Google search “Outside Calverts Court (Wetherspoons) Assault on OAP by manager YouTube”
Since writing the above I’ve been reliably informed that the manager who assaulted me is named: Patrick Egloff. He is not very popular with staff or many other customers – it was a member of staff at the Calverts Court who disclosed his surname to me (since confirmed as being correct). I also found the reason a bar maid was able to say she had not seen him hit out at me, with such apparent truthfulness, was because at the time of the assault she was in Amsterdam. This can all be proved but Wetherspoons simply don’t care. It would appear they encourage staff to cover up for each other. They don’t even mind managers deleting CCTV footage that would incriminate themselves or their staff. As should be apparent to anyone (including Wetherspoons Head Office) who have seen MY VIDEO.
Just Google Search :” Outside Calverts Court (Wetherspoons) Assault on OAP by manager YouTube ” To see it for yourself – and also “hear” the disgusting language used by this THUG who I have strong reason to believe had been sampling too much of the goods (other evidence I’ve acquired suggests he has a serious alcohol problem), A very short video, to which a link can be found in the main video’s uploader information, shows he couldn’t even walk straight a few minutes before the incident.
I feel sure that anyone watching the video will realise the futility of complaining to Wetherspoons, when they see the lack of action they take when solid evidence is presented to them,
The manageress (Sally Barrett) at Ripon Wetherspoons is a vile evil manipulative woman. She had me brutally picked up and thrown out of the pub on valentines day for no reason.
I was stood with my partner playing on one of the games machines and having fun, my partner went to the bar to purchase another drink when the manageress approached him and told him she didn’t like his girlfriend (myself) and that in fact she hated me but didn’t want it to come between them.
My partner replied ‘okay.’ As he didn’t want to cause a commotion or aggravate her further. I’ve never spoken to this woman before but she knew my partner.
He repeated what was said to myself to which I laughed. The manageress heard me laugh due to being stood watching us for whatever sordid reason and the next thing I know I’m being grabbed from behind, dragged through the pub with my feet barely touching the floor and thrown out.
When I asked the guy throwing me out why I was being ejected he replied that he didn’t need to give me a reason.
I’ve emailed john huton to be passed onto one of his customer service team that give you the basic rara you get when nobody cares. I’m disgusted and insulted at the behaviour shown and will never set foot in a J D Wetherspoons again. Plus they microwave the ribs and chicken.
Yesterday I visited the moon on the hill in Sutton with my mum and uncle who drinks in there
I understand that you have to right to refuse but I am decusted the way it was done my uncle had afew but was no way drunk or rude, so while I ordered food they took his money then to be told his was not going to served any more alcohol whith we did not want anyway, At this I asked to speak to the manger some blonde girl tried telling me she was the manger when my uncle said she was not and is only a barmaid. Then she went out back and was laughing to other members of staff. When the manager came I was shocked off the state of her greasy hair stained shirt dirty hands and shoes srufted.i did have words and I was out off order but they treated my uncle like shit and that is a nice way to say it so I wanted my money back as I was not going to be treated in such a discussing way,To be set apon by some off your regular customers calling me names so yes I did shout back at them, I did hit a class of the table but I did apologise to the lady with her children.your staff turned a blind eye to peaple smoking in the pub and also selling tabocc from there table and your bar staff sleeping with the customer’s and for a manager to be that dirty serving food is disgusting, I must admit I did over react but only as I have never been so upset to be treated in such away I will be taking this further you so called manager should be sacked for her poor hygiene,
The manager girl friend at the pilgrim’s progress is then nastiness woman rude loud mouth when has barred most of the older drinkers for no Reason and even people for smoking out since saying the smoke was blowing inside she started filling my pint with Carlsberg it run out and topped it up within fosters when I refused it she called me fussy and said she would drink it herself she ignores people waiting for drinks and when they complain she bans them then sooner she goes back to newzeland they better x customer
My partner and I very often go to Moon and Stars in Romford Essex. I am very annoyed because it seems they do not like women as they always serve men first. This has happened to me on several occasions. The staff serve regulars mates? before anybody else. Yesterday Friday 5th June I was standing at the bar with my money in hand, and the barmaid totally blanked me and served man who was behind me. Another occasion I was waiting to be served and barmaid said can I serve him first he is a regular? What do they mean be this does that mean they don’t have to wait? I have said that we regular go in to have a meal and a few drinks. Why cant I be a regular and get served with some kind of custom from your RUDE and IGNARONT STAFF? May be it is in the job description not to serve women. Interesting to here what you have to say about this matter.
I also have complained of the unprofessional behaviour of Witherspoon staff. I drink in the Collier Row Witherspoon pub and am fed up with being ignored by staff on the phone, or talking to one another, this is the second time I’ve complained and I will not drink or eat in there ever again. I can get served more professionally somewhere else. Roy.
I went to Belwether in Wednesbury, the Pub Manager there is useless, there was no beer or ales for over a week and the only drink we were offered was magners. I am a regular at wetherspoons and have known cos for a long time, but there has always been problems with the way the pub has been run. i have seen other managers take over her role a few times and have done a better job and have noticed small changes of improvement, them they disapear and the customers are told they have left. The belwether could be a very good s in profitable pub if the pub manager was changed, because at the minute their is no organisation there watsoever, it in in disarray. I have also complained to Tim Martin about this manager but for some reason she is still at wethersoons, it a discrace!
On trying to have a drink in Wetherspoon Collier Row Romford I cannot believe the attitude of the staff, there was two people serving, one had disappeared while other was on her phone eating just looking at customers who were waiting to be served and ignoring them and this is the second time of me complaining of the same problem and I’m not the only one. I shall not go in the pub again, the service is more professional elsewhere. Sorry Witherspoon blame your staff. Roy Fountain.
I to have had a bad experience at wetherspoons St Georges hall Bristol.My partner and I were sat drinking coffee when a female member of staff came up to us and asked to have a word.She abruptly told us we were barred.we were watched on camera as we came through the door.The double door was not closing properly.so I latched one side.this is why we were Barred.She told me if she didn’t bar us she could lose her job.Her manager had told her to bar us.I apologised not knowing I had done wrong.Which should have been sufficient.We were still barred.We have used this wetherspoons every day including Christmas day for many years and my family.Spending hundreds of pounds.The Managers at wetherspoons have no idea how to deal with their customers and are very aggressive.
This morning I came into your whetherspoons at the van dyke forum bs16 3UA, the staff are usually very pleasant until the assistant manager was extremely rude, no apology just very big attitude…which is extremely surprising when pointed out that three breakfast, traditional breakfast did not come out with bacon on any of them, when my husband confronted the first cashier she claimed that my mother in law had on ordered children’s breakfasts to which he pointed out to Jordan on receipt it was traditional breakfast ordered which should include bacon. My husband was irritated because there was no apology and told Jordan the place should get there fucking act in gear after all we had nearly finished breakfast no apology, Jordan then came back to table after walking off and still being spoken to by us…more a less through the plate on bacon on table again no apology. I will be going to bristol evening post places to eat guide and tell them to AVOID as this has surely clouded out visit to whether spoons because of horrible attitude of staff.
I am disgusted to find out dogs are not allowed to sit outside a weatherspoon pub even though the seating area is on a public pavement…. It’s ok though if you’re outside taking or dealing drugs which let’s face it…. It’s happening and they know it… Shame on weatherspoon get your priorities right and get a grip.