Esso Station
1-5 Arterial Road
Leigh-on-Sea
Essex
I attended above petrol station on 24/1/10
I was on my motorcycle and tried to put petrol in my bike..the guy in the kiosk kept staring at me..
and wouldn’t turn pump on… he then points and makes gesture to put trigger back on the pump so i did this..then tried again and he just kept staring by then I’m getting bit peeved ..so tries again then he shouts down microphone I have got to take my helmet off or wont serve me, bear in mind I have been spending money there for twenty years.
So I duly took helmet off and he then let me have the petrol..I then went in shop and he was abusive and send no one is to get served if wearing a helmet because I might ride off with out paying – bear in mind my number plate is on camera.
Would he ask a person to take her “burka” off or similar…i dont think so..im not being racist by that remark …but its a valid point.
I’m now making official complaint to Esso and my MP
As a motorcyclist, I fully agree with you, having experienced the same myself, no face=no petrol. I sometimes wear a motorcycle balaclava in winter and wonder what would happen if I took my helmet off? would the kiosk cashier ask me to take this off too! ? As a naturist I would be happy to ride into petrol station naked if it were legal? Its the principle that we bikers are being descriminated, re-burkas! etc, and what about some one with plastic surgery changing their appearance? sorry, maybe thinking out side the box a tad too far? P.S I once took my helmet off with balaclava on whilst approaching my building society having parked my bike in vacinity, I am not joking when I say people were diving for cover! then it dawned on me it was their false perception that anyone wearing such gear is perceived as a criminal!
As an after thought on this subject, I have modelled for the UK Body painting festival, if i was face painted and took my helmet off would the petrol station Kiosk cashier ask me to wash off the paint? or refuse me fuel? think about it…..any face painter’s want to test this out? I am up for it….this is a genuine artical, I was informed of a girl who was fully body painted who drove home, not wanting to wash off the great work, no one even noticed she was dressed just in paint! say she had driven into the same station for fuel, would they have reacted the same way? If Dom Jolly re: Trigger Happy TV is reading this, how about trying this out some day?
I was driving my school minibus when I saw a Texaco sign. I work for a school that uses Texaco only. I saw the sign and pulled into the station. I stopped the bus got out and started to fill my minibus full of diesel. I had a Texaco busines card. I went to pay the cashire and he told me he did not accept this card because they were not a Texaco garage but an Esso garage. I said no you have a big sign saying that you are Texaco. He told me thay are in transition to become Esso, so I said why do you still have the Texaco sign up, it is so misleading. He said there were notices on the pumps but when i went out to see the sign it was very small and could not be seen very well. He was extremely rude and had a take it or leave it attitude.
I feel for you Julie, I have worked for an agency driving with a fuel card too. A lot of companies have fuel accounts with a certain station, bizarrely sometimes you have to go out of your way by many miles to get to one! not a very green way of conserving fuel. I communicate with the cashier before filling up, to check validity of the card for use at that station, even multi fuel cards. Your experience with that garage seems totally out of order to me, what did your employer, the school say? They were surely informed of the switch over, you appear to be a victim of a lack of communication on the issue, but from who? Like you say with all the different signs stickers etc on the pumps, a small sign can be easily over looked considering the main, presumably massive, Texaco sign still in place, why would you even have to question it especially when the pressure at the pumps is usually a pretty hasty one!.
i went to my petrol stashon down the road and last week it was 122.9 just 3 days ago it went to 123.9 i went today and it was 122.9 what the f he is takeing the piss i will like if no one went there till he drops the prices
Hi
I am actually the manager of this Esso site in Kent Elms, Eastwood. although not back in january when you had the isssue. I would like to say, we do ask bikers to remove their helmets before refuelling, this is due to the fact this particular site has got a terrible history of bikers refuelling and just zooming off. And to be honest we ask bikers to remove their helmet as a detterent to any would be theifs. Because once We have asked you over tannoy to remove helmet. the rider is then aware we are watching him. In fact we have had a few bikers ride off after being being asked to remove their helmet. In my opinion i would say they were bikers trying to pull a fast one on us. Motorcycle Registration plates are not visible due to forecourt cctv being front facing. I am sorry you had a bad experience back in January. But i hope you still refuel and shop at the site. If you ever want to chat about anything in store, Please ask for me .
Paul.
Hi
The last comments from Paul station manager are exactly the point we are making, you assume a criminal act is about to take place,it could never be the real reason could it that the request itself is a discriminatory act and the biker rides off as I did to find another more user friendly station. Could we also point out that a motorcycle tank does not not hold an extraordinary amount of fuel anyway and this may be worth considering when weighing against the goodwill and perhaps more importantly for a profit led organization, the custom. I and my family run three cars and and from a few weeks ago no longer use Esso.
Dave Evans
what is it with these people behind the counters, ESSO MIDFORD RD BATH. i normally use the texaco around the corner but they now dont open untill 07.00 and starting work at 06.30 i got to use the esso that opens at 06.00, anyway the guy behind the counter refuse to start the pumps untill 06.10 or just leave you with the pump in your hand… i made a complaint to esso about a year ago about the same guy but it looks like he never got the message.he has a “SO WHAT” attitude and just likes to see you getting mad about having to wait while he stands at the window or serves other people.. if esso state on the board 06.00- midnight then the guy should be ready at 06.00 , not 06.10.. if i was to open my train station 10mins later what do think my customers would say after missing their train !!!! sack him , he must be a year younger than god anyway..
Hello Bk. Please could you confirm if this is a Tesco/Esso Site. (as this is the only one i could find for milford Rd, bath.
If this is the case you should take this matter through Tesco as they are the site operators. Esso simply supply the fuel to these dual branded sites and have nothing to do with the operation of the site itself.
I know this is confusing as they do show Esso branding but it is similar with the BP/M&S sites that are around.
hope this if of some help.
Was looking for an official complaints department for Texaco ~ But after reading these ~ This will do! Malthurst Measham ~ Derbyshire has the rudest staff I have ever experienced!!!! Only this morning ~ 26 Feb 2011 @ 08.55 I received a worrying phone call from my Mum ~ She’d placed £15 worth of Petrol & when she went to pay ~ She realised she’d left her purse on the worktop @ home! She’s used the same station for YEARS!!!! The attendant REFUSED to let her leave to fetch it ~ Even though he’d taken her Reg Number & the fact she’d offered to leave her mobile phone! Destraught ~ She rang numerous people until 25mins later ~ she finally got hold of me! She lives 2 miles from the station ~ I had to drive 36miles to retrieve her purse & drop it to her!!!! When I told the attendant that she will no longer be using the services again ~ He replied ~ “Like I give a shit”!!!! There were 2 other customers in the shop who were as shocked as we were! I am disgusted with the customer service & my ‘entire family’ will no longer be using Texaco!!!!
Hi Nikki, what a terrible experience for your mum, I dont know what type of phone your mum or you have but wish to let you know that if you have the type with a sound recorder, or even video like mine you could always catch these rude insulting people in the act by recording what they say. You can then upload by e-mail attachment your experience to their HQ with compliant! or perhaps even YouTube? if legal?
Dont let them get away with it.
yesterday i had racist attack in train while coming from london to derby, group of eight white people pour beer on my head and after that i was sprayed by fire extinguisher all over my body , face and my luggage. I had only heard about racism but today i was the victim. Really never expected that. I felt embarrassed and insulted in front of all passengers sitting in coach. (help me out PLZ)
I paid £20.00 for petrol that was not in my tank. The staff was rude and said they was not trained on what to do. This station was the Esso at Rossmore in Poole..
What annoys me is if you drive off with out paying it is a crime and you get charged by the police, but what about when Esso charge you for petrol that you dont receive. Why cant that be a crime???
i went to esso garage at bellshill used there carwash it ripped my mirror of got quotes to get fixed and now nearly 2months on tell me they arnt going to pay rip off (literally)
We live across the road from the petrol station and hear the announcement through out the night. Latest one was, “Can you turn your lights off please”. WTF! Who’s bright idea was that? Well you know what? Choose another supplier.
did you get any feed back from your complaint? I have made a complaint recently, see below,
We regret to write to about the shocking racism we experienced at the hands of one of your franchisees/employees this evening 13th October 2011 at approx 6.20pm at the Royal Docks Service Station North Woolwich Road E16.
My husband and I followed our usual routine of leaving our office based jobs collecting our three small children from our childcare provider and stopped off at our local petrol station to fill up. On arrival there were a few people filling up however it was not too busy and there were pumps free.
My husband got out of the car and commenced his usual gas filling procedure However the pump did not come on. I witnessed other people arriving and starting to fill up so initially I thought there was a problem with the pump however then I heard the coy voice over the tannoy asking my husband to pay first.
Now I am not usually a person who would jump on the racism bandwagon I am a white lady married to a black man however a man quite affluent middle aged and a white collar gentleman not a so called thug or hoodie and we are usually well respected within our community however this evening as my husband almost obliged by queuing up to pay I got out of our car and asked other white gentlemen at the station if they had to pay first. The three I asked on the forecourt said no and the two in the queue said that they had not paid first.
We are very distressed about my husband being the only person asked to pay first and feel that he was singled out because of his skin colour. We understand that a Pre-pay policy is in place at this station after 7pm as signs clearly state this and we would have no problem doing this however it was not after 7pm and other people were not being asked to pay first.
May I point out that singling out certain individuals and treating them differently because of their age race gender or sexual orientation is Illegal in this country and this matter should be taken very seriously.
I hope this receives your immediate attention and I look forward to your prompt reply to find a resolution for this unlawful event.
While visiting the store in Salisbury Southampton Road, Where i brought a gold wash which cost over £6 and expected to get a free auto glam item but i never recieved it. And looking around for some where an address for a letter of complaint and with out luck for finding any i found this and thought it was a good a place as any to air my complete disatisfaction. Also the staff ( mainly the woman in her 20’s with glasses) is grumpy, completely dis engaged with customers, Un helpful an comes across as if she looks down her nose at you . But having said that its slightly better now that the really strange woman who is just completly grumpy always slagging esso off and other staff to any customers that come in and now she has gone to downston store i feel so sorry for thaat store
kent elms petrol garage has gone down hill. The men in there are perverts,they insult my daughter all the time. She is a single mum and has bone problems,they say she is rich,well maybe they should live on that money. we live near and dont have a car has we are not rich and get a cab to shopping,well they must be spying has they comment about this to her,what the hell has it got to do with them.
The other day she went in there like she does most days and got told she must be warm because she is tubby.
pauls comment up the top is one of them. i find them perverted idiots and they need to be stopped,you dont treat people like that.
I will be taking this further
oh i forgot this is the garage at kent elms leigh on sea
esso
1-5 artirial road
leigh on sea
essex
I work for an Esso site in Norfolk, just behind the till. It is a horrible job.
We are forced to upsell to customers, stand up for eight hours straight, most of the time, without having a break. To top it off, some of the customers who come in are absolutely thick as.
We get complaints that the carwash doesn’t clean cars properly and they want refunds. We don’t operate the carwash, just sell them on behalf of another company. Nothing to do with us at all.
1p over? Nothing to do with us. I used to think it was all a fix before I started working in a garage, but it isn’t. What you see on the pump is this: £00.00 after the zero’s, there is a longer space which if left uncovered would show £00.00.00 it is the last two zero’s that determine if an extra penny or two is added.
Helmets being rermoved? Yes. This is because if someone drives off without paying, we can determine if it is a male or female driver, hair colour and skin colcour to give details to the police as most of the time bikers are coved head to toe. The CCTV on the sites and front facing, meaning a registration can only be read on the front of the vechial, not the back.
Mobiles on the forecourt? I don’t understand this one, I’m not going to lie, but it is there for a reason I assume. So don’t use one while filling and concentrate of what grade you are putting in and how much.
Most of you probably don’t work in retail, but spare a thought for those of us who do. Especially Esso. It is a boring, stressfull, repetative job. At mine, we are expected to stand, smile, serve idiots, while upselling, watching the forecourt and the customer infront of us at the same time, which refilling the shop as after 3pm we dont have a manager on site, just one member of staff on their own for 8 hours.
Idiots coming in only p, excuse the pun, fuels the fire.
To end- those who say the customer is always right, have never worked in retail.
Also to add-
If there is a promo going on, such as the free car care kits we were offering in the summer or the cinema vouchers or football medals, if you don’t get one – We Have Run Out Of Stock.
I am of Chinese descent and I’ve heard the term Mad Dog used on me on several occasions. Friends in London tell me it’s a euphemism for prostitute so you can imagine I wasn’t too please when on 27/11 I stepped out of my car at Esso at 700 Green Lanes and the guy behind the counter announces into his mic, “Mad Dog”. I let it pass as it could have been anything. I proceed to refuel and when I went to pay I’d forgotten to take down the pump number so I pointed out the car to the staff. He said the pin function wasn’t working on the card machine so I needed to sign the slip, which I did. As I was about to get back into my car, the same voice came over the speaker system again, this time saying, “Mad Dog drives a nice car.” I returned to the counter and asked the staff for the name of his manager which he insisted was Shamira and he didn’t know the first name. I asked him to get his manager but he insisted he was in a meeting and couldn’t be interrupted. I took down the name of the staff behind te counter. It was Ashok. I believe Esso has a lot to answer for as the staff’s behaviour is racist, sbusive and I’m sure there’s harrassment and defamation in there somewhere. I’ve had complaints from Chinese friends about how rampant this name calling phenomenon has been but it’s getting g to the point where I think action needs to be taken.
Esso garage at : Southend Arterial Rd, Brentwood CM13 3ES
Time : 12/06/2014 between 7:45 AM to 8:00 AM
unfortunately i forgot to ask the agent’s name and store ID.
I want to file a complain against a female staff working at the fuel station for being unfriendly and rude. I had a helmet camera which records my everyday journey. At the time when I entered the garage to pay. The female staff pointed at me and asked her colleague “is he allowed like this”.
I was totally embarrassed by her face expression and manners.
following the conversation she acted weird and asked “Why do you have a camera”, i replied “for security purposes”. She then asked if I’m a police man and why I have a camera in such a ton as she would not want me to be there at all.
I asked “why shouldn’t I have a camera?” she then said I’m being rude and she has the rights to ask questions. All this was in front of other customers and it was really embarrassing and shocking. I refused to answer her question as she was not on the till and i was being served by another staff.
before I could even ask her name or any other information she literally said get lost and went to into the back office room.
I would like to file a complain against the female staff for her unmannered behaviors, unfriendliness and embarrassing customers in front of other customers. but no where in ESSO website i see where they accept complaints..
I was a short changed then when I questioned this I was grabbed and pulled to till to look at what he had in his float as he apparently didn’t have my 20 in there.. I paid for 10g of pallmall tobacco with a 20 note then he gave me 7.65 change. When I questioned the short changed he turnt violent even the other member of staff told him to stop
Hi I had the worst experience with esso grays petrol station. I was fueling my car and quick I check my phone and all of a sudden the pomp stoped.i looked at the casier and was telling me someting that I did not understand. I put my phone in poker and tried again but still the pump was off.i went in and ask what has happened and with such a rude attitude said “I’d stoped it” I asked why? He said cos I was on the phone. I understand it was only 2 sec he could after switch it on again but refuse. I’ve never seen such a rude person in my life.after I told him that every week a put petrol there for years and they never have gloves or tissue never. I realy wanted to speek with the manager but he said he has no manager and I ask for the person in charge of the show he said there no person in charge .after I saw another guy working there ans I asked who’s the manager he reply that is him and I asked if he is the one training the people and reply YES I said okay. Who’s the person in charge of him and he said he owns esso!!!!! I said his “employ ” ask me to get out of here” when I asked for the manager I said this is how u train them to be rude to customers and he start to move off and telling me off. As well i asked for the gloves or tissue and he tok me outside to show me that there is gloves there and guess in all the 4 container there was no gloved at all. After that he didn’t want to speek to me again . I will never go again to enter esso ever