I had fraud on my account with yourselves, the police contacted me and told me that they and ulster bank would pay my money back into bank which they did. After 3 mths I got a letter from a debt company saying I owed almost £400 I never once received a letter from 02 explaining why I phoned several times talked to different staff all promising to sort it out for me as we’ll as ulster bank in newry I spent hours on the phone at the last I paid what they said I owed and was told that 02 would remove the black mark of my credit rating. I am still trying to get in contact with them as they won’t reply I need a letter from 02 to confirm that this fraud took place I would be very thankful if someone would reply

Julie bradley