Because of Sainsbury’s current 50% off promotion, I decided to do my big stock-shop of the year this evening using their online service for the first time. I spent over an hour adding items to my virtual shopping basket. Booked my delivery slot and placed my order – almost £500 worth of shopping – all okay, I thought.
Then I remembered I’d forgotten to add squash to the basket, so I went back into my account to modify my order. I had a call from my Mom after I added the squash, so I got distracted, and the system auto-logged me out after 15 minutes. Not a problem, I thought – I’ll just log in and do it again.
But when I went into my account, it had no record of any orders or forthcoming deliveries. It had lost all the details of my huge order! I’d spent an age putting it together and getting it right – but my basket was empty and my account history was entirely blank.
I’m hoping for an apology from Sainsbury’s at the least, although it would probably take vouchers to get me to shop online with them again now. The whole thing was very frustrating.
Sarah
I have had the worst shopping experience EVER at Sainsburys to you. I spent hours trying to get logged in, my shopping was stopped by some fault which could not be rectified by them or me, i started again from scratch and now the website has closed for maintenance. I will never shop there again.
As I am in a wheelchair, I have to rely on stores who deliver, having had a few false starts with some well known grocery stores letting me down, I chose to stay with Sainsbury as at the time they seemed to be the best. Today I ordered my groceries all was well until I got to the cat biscuits, I wanted Vets Kitchen cat biscuits, it kept coming up as we have found 5 vets kitchens cat biscuits, when in fact they were dog biscuits, does Sainsburys not know a dog from a cat ?????
And the customer is not always right. before becoming disabled I have worked in several shops, but the worst I worked in was Howells, store Cardiff, I was on the juice bar in the food hall, the amount of snobbery I had to put up with was disgusting, the nasty snobby comments I had to put up with just was not on, so I would give the customer it back, WELL my husband and kids didn’t speak to me like that, the customer would say I will call the manager I would say GO ON then, but they didn’t and the other one was I don’t like your attitude to which I would reply WELL I HAD TO PUT UP WITH YOUR ATTITUDE first DIDN’T I that usually shut them up, after a year of this I left I went back to my old job, on the carvery in the Philharmonic pub, where I could serve friendly nice people., I think if I had not left Howells, when I did I would be sacked because I just would not be talked down to.