London is the most magical city to go to! With it’s great West End shows, shops and great places to eat.
However you expect on a Friday that it’s going to be manic. After watching the delightful show Dirty Dancing as a birthday treat we left at 5:00 thinking we had time to spare. “Don’t worry your be able to get the coach at 8:00!!!”.
So waiting at the Garfunkel restuarent. There was a huge quene to the door. You would think a member of staff would quickly look for tables to find for their customers, but hey we will just all stand here for our health. We were waiting over 45 minutes. Staff were just walking past us and ignoring the fact there was a large quene of people there!
Eventually we were shown to a table for 4 people. The main thing we thought was order the food. So ordering simple dishes like fish and chips,
a cottage pie, spag bol and a baguette with salad would be quick to do.
If only it was that simple, when asked by a waitress what drinks we wanted, they came within 20 minutes of waiting! Then the food on top of that was 35 minutes waiting. When the food came, the cottage pie wasn’t cooked properly and the gravy was cold, the spag bol had absolutely no taste to it and no sauce on top of that, the steak in the baguette was over cooked. So instead of enjoying a meal, we literally had to rush it, in order to get a taxi at 25 to 8!!!
We asked the waitress on how to get to Victoria Station she had no idea, so that wasn’t much help. However she was polite.
On the way out, a waitress knocked into my sister carelessly, almost dropping the cups on another lady, even though it wasnt my sister’s fault she apologised politely. However this waitress, gave her the most disgusting looks and muttered words under her breath and as I was leaving muttered the world b**** under her breath.
Members of staff looked at my sister as if she was fiflth. That was the last straw, I sternly mentioned to that waitress, how dare she speak about my sister like that and where her manager was and he was no where to be seen. In the end we had to leave and quickly grab a taxi where he managed to get us to the coach station on time with 5 minutes to spare to get to the taxi. From the looks of the restuarent it looks like a very nice resturarent like Bella Italia but I wouldn’t recommend going there. The service was disgusting, 45 minutes of waiting, the food not being cooked right and waiting 20 minutes just for a drink.
If I was inspecting that place, I would happily close it down! I would also teach the staff some manners and how to treat customers and find them a place to sit immediately!
That’s one place we can cross off our list on our next trip to London! Garfunkel isn’t the name to call that place! I could think of over rude words to use!
I totally agree with you! I went there myself after a show and the service was terrible. Food was awful and the service was even worse.
Thumbs up!!!! Thank you for speaking out!
You would expect better service from a restuarent like that in London! That’s not good at all!!! I think they should have inspection!!!
I went to the resturant on Oxford st and the salad was off.
I had to mention this to manager but only got £2 off the meal
I did expect to receive a refund as i had only just started but she refusedI could have had a free dessert
I totally agree, today me and my husband wanted to have a lunch together, while we wait we ordered some garlic bread – which came cold, and I didnt feel that it is garlic bread, just a plain, cold and oily bread. Then my ceaser salad came – ullalaaa! I thought myself “really?” the bread cubes were overcooked and black, the salad was dirty, the sauce felt like mayonaise +water, chicken was not like usually you find in ceaser salad, but whole hot chiken leg, and the cherry on top of the cake was cheese, it was not parmesan, and it was not chedar, it tasted like plastic, i have bought parmesan in Italy, and usually one side of parmesan has this thick skin- normally people do not eat it, i had a feeling that this was exactly what i got on my plate, i couldnt even taste the chicken as all this already Made me sick and i had no appetite anymore. I was so angry, the waitress after i told her that this is ridiculous just took my plate away ad made discount of 2£, whih also is ridiculous. We were waiting about 45min which would be fine only if food was excellent as well. Will never ever go there again. I wonder how do they still work, cause all this place didnt seem very clean to me!!!
complained three weeks ago about tyhe most disgusting salad bar with rotten vegetables and no protein whatsoever wouldnt go there anymore if i was starving never heard from them where the heck is the bloody apology???? the most amazing salad bar hahaha
i want to complain the service in garkunkel’s restaurant as welll!!! its sooo terrible ..i was waiting for paying the bill for about 30mins!!! and that waitress was always ignoring us although we said excuse me for thousand times…so unbelievable! even my friend went to till asked for the bill that waitress was still not coming..darn! n then until i said i wont pay the money for that!! so mad!! eventually that waiter came n i complained about that but he totally did not feel sorry for that and told us they were so busy n i thought its not an excuse!!! they did not say sorry for once!!!! we will not eat in there ever!!!!!!!!!
was out with mama last thursday saw garfunckels almost puked!!!!!!!!!!!!!!!!
I am one of the waitress who works in that garfunkels, and I have some things to say: You all are right. The managers are people complitely stupid, any garfunkel’s has bartenders, so every waiter has to do the drinks for they’re section, which makes the service less good for the rest of the customers, we have to sit people, leaving drinks or any other thing. We have to run the food, and sometimes we are too busy. The chefs are really nice, is not their fault, the company saves LOT OF MONEY in staff and in food, all the food is ready-made and expensive. They can’t afford us to show customers the food offers, they are always pushing us to sell more shity food. Sometime we are working 60 hours per week.
I am really sorry if your visit to the restaurant was so horrible, I try to smile and be polite but I know my colegues are rudes, and the Managers more than anyone. If you complain the managers are going to tell that you are a fucking customer who wants to have the meal for free, that’s what they always do.