Dear Argos,
A few weeks ago, your free gift voucher offer was launched, offering customers £5 for every £50 spent and £10 for £100 spent.
That weekend I decided to do some christmas shopping early and had nearly £500 worth of goods on my shopping list. Once in my local store, I approached an assistant to make sure the offer was still on before making my purchases. She informed me that the offer was no longer on. I queried with her as to when it would be returning to which she replied it would not be returning and was for that period of time only. Disappointed that I had lost out on such a large value of vouchers, I made my purchases anyway and went home.
Maybe a week or so later, to my surprise the offer was once again advertised, and has since been re-advertised several times! I honestly feel like the vouchers that should have been mine, £45 worth at least, have been taken from my own pocket! Friends told me to return the items and buy them back in order to reclaim the vouchers, but the items purchased included Nintendo DSi’s amongst other things and to be quite honest, I worried about the stock availability of the items and would rather not take them back in case I couldn’t re-order them. More to the point, why should I mess around with returns and refunds with a company that couldn’t be bothered to give me the correct information in the first place?
I just find the knowledge of the staff in this case to be unacceptable, we have lost out on extra gifts now because I was not given the correct information. May I suggest that regular memos are sent out to stores in order to brief the staff on such important things as communication. I can’t be the only person who has suffered from this, and Christmas shopping is difficult enough.
Thank you for listening
Jade, it is very unlikley that any of the junior staff would be aware of what offers would be available week to week or if those offers would be repeated in the future.
For instance if she specualted they would return… and they didn’t.. you would still have a complaint.. it is a no win situation for the staff there.
I have never worked for Argos, but while at university had friends who did and they used to advise they were treated quite badly.
Your complaint in no way is the fault of the staff member but perhaps with Argos itself, however as with all offers, they are not infinate, rather than wait to see if the offer would return, you took the risk and purchased the goods, this I see is frankly your own fault, shopping is like gambling and all I can suggest is perhaps next time, you hold your nerve longer.
i have worked for argos and i can tell you that the offer was something that was coming and going for every 3-4 weeks. whilste I understand your frustraition of being informed of no knowledge of the offer coming back, you also have to understand that stores are not informed of this kind of promotion until very close to the release of the promotion.
i can also say that it caps at £100. should you spend £150 in one transaction you would only get £10 on voucher. if you spent £500, you would need to make 5 seperate transactions in order to capitalize on the offer.
either way this offer was something that argos heads controlled and the fact that they decided to re-release the promotion is unfortunate for you but they brought it back to help customers save during the difficult christmas season.
it is like buying a kettle which has just come off promotion, you say to such staff member when is the kettle going to go back to what it was? staff member responds it has come off promotion so i think it will be returning. if it comes back on promotion it is just unlucky for you that you did not get it whilst the kettle was priced on promotion.
having worked for argos it frustrates me that the shopfloor staff are the ones who get the brunt of blame so often… especially on things like returns. but i guess that was just part of the job.
argos staff (RAJ SINGH) has vvey bad attitude towards us custormers, this is beacsue my mother who dosent know mach english was told becasue we bought this item and went to return it beacse it didnt work that well so he swore at my mother and my mother was helpless.
i believe that such people shouldnt work in argos and that studip stuck up man RAJ SINGH shouldnt get a job in other poeple because he does not know how to RESPECT people.
this was today on 06 february 2010 i hope he is sacked from work and we should really get an appology from this man. if this man is not sacked arfos goes in loss.
thank you
I recently purchased a sofa bed from Argos.
When the sofa was delivered to me I politely asked Argos if they could take the sofa bed up stairs as I was on my own with no help but their response to me was in a rude manner as they refused to help.
I had also recently purchased a corner desk which was the last one in stock and it could not be delivered only pick up in store, which again I was on my own to carry this desk from the city centre to my home which is about 4 miles away with no vehicle. The packaging that the desk came in was in poor condition, with hardily any protection (polystyrene) to protect the wood inside.
I had realised later that day that the desk was to big for where I originally wanted to place it in my room, but the desk was still in it original packaging without the desk being put together so I decided to take the desk back with help using someone’s car but as I was walking with the desk, the box had collapsed with all the wood falling out of it. I then went to Argos to show what had happened and told them what was wrong with my perches. I was refused a refund only because how the packaging looked and it was dealt in a inerasable way.
I have always been a good customer to Argos and have never had any problems from the company until now. I would like something to be done about this as I expect to be treated in a good, respectable way as my self work in a friendly retail where we treat our customers with respect and apologise for any unconvinced.
to be honest with you as an ex member of staff at argos i can tell you the staff work maybe 15 hours a week and thats if their lucky, they dont care, the money is poor, i know i didnt care whilst i was there… they give staff memos but they dont read them because its unlikely that whats written on them has any significants to there day to day duties, stop moaning about your bloody vouchers anyway… i hate customers like you, do my bloody head in!
obese jenny assistant manager at the gravesend store AND david her manager and enabler
i got banned from argos today
hahahahahahaha
thanks for the free pens and the 2 rubber stamps (received) that i ended up with today .. i always wanted my own stamper ..and now i have 2
i am gonna stamp the wife’s arse 🙂
thinking of you jenny
I am a temporary member of staff at an Argos store and I can tell you that all staff excluding managers are intentionally not informed of upcoming offers (as they are in all types of store in the world) simply because the offers are to increase business over a particular period of time. Not to deflect business away from other periods.
I’ am big fan of Argos colour match range and when the new catalogue come out they always have a 3 for 2 offers is on that range. So i log on to Argos web site to have a look at the new items and see a few thing i want to buy and reserve them but when i go to pay for the items in the shop i was told one of the thing i have on my list is not in the colour range offer so i chose something else so i can still have my free item ….but i still want the item that was not in the offer so i decide to still buy it.. when all the boxes come down and the sale lady starts bagging them up for me i notice on the box that i was told was not in the offer it clearly had a colour match label on it so i quarried this and the sales lady checked on the computer and she sad sorry it not in the offers ??? so off i went home checked on my computer and on top of the page that comes up with all the colour match kitchen items on is the item I want 8 Piece Silicone Kitchen Utensils Set – 914/4967 £14.99
so if that not false advisement what is …
i just went to purchase a home cinema system from argos at kilner way sheffield, after standing there for 20 minuites looking at my purchase, i asked a memeber of staff if i could get my item, she said not until my number was read out, i tried to explain that i had been stood there ages, i got the same response, very very unhelpfull, i told them to shove it, and got my money back, please dont go to this store the staff are rubbish, amazon for me in future
why is the date the argos vouchers runs out in very small print
Why is argos staff having been put under pressure and Stress working all hours has no time for family friends and girlfriend . Staff have holiday and is call in to work for something that a manager has to sort out not for duty manager to sort out . I FEEL THAT AN INVESTIGATION SHOULD BE TAKEN OUT AND TREATED SERIOUSLY. Their should understand that every one Has a life to live to….Liz