Ref The Giddy Bridge
10 – 16a London Road
Southampton
SO15 2AF
Dear Sir / Madam ,
I visited your above mentioned establishment on Tuesday February 23rd 2010 with family and friends for a meal. Upon placing my food order I stated to the nice young girl behind the bar that I suffer from an allergy to peppers which can cause an anafalactic shock and therefore asked her specifically to notify the kitchen of this allergy. However when my meal arrived I was horrified to see that the salsa ketchup provided with my meal contained peppers despite my specific meal order for no peppers.
I spoke with the Manager who was barely out of nappies and to be frank his attitude and professional manner leave a lot to be desired he was rude abrupt and very offensive . I stated to him that I had stated my allergy when placing my order but he just ranted and raved at me and did not even apologise for the error. As a result of this I will not be using this establishment in the future and I shall warn my friends against using this establishment too. Customers make pay day possible and this young lad needs serious discipline and would benefit from a customer care course. I am not in the habit to pay for a meal and get free abuse with my main course . I trust that you will take this complaint seriously as I am sure you rely on repeat custom . My meal receipt number is 02/1856 and the meal cost me £18.02 some sort of compensation as form of an apology would be appreciated as I use Wetherspoons a lot and this is the first bad experience I have ever encountered and I also sure hope this will be the last bad experience too .
i would like to complain about 2 of your staff that work at the stick and twist in leeds city centre one of the girls has black hair and is called fran i called into the stick and twist as i do every friday for dinner the girl behind the bar refused to serve me, i know im old enough as i am 51 so i asked her why she retorted you always argue with me when you come in i can assure you i have never argued with this person, my friend tried to get served by her but she just ignored her this makes me feel that this girl may not like black people.there is also another girl with red hair her name is gemma she was very rude to my daughter when she met me with her girls she was just about to make an order with another member of staff and she came over and said you cant bring your kids in you will have to order them a meal, a bit later while we were still there a young couple with a baby came in the man ordered a meal his partner didnt want anything as she started to feed the baby which i might add was very young, gemma called out to them that they both had to order a meal if they wanted to feed the baby, whit this the young couple got up and left, i presume they will never go in again surely this is taking things too far. neither of these girls have life skills its obvious the way they talk to customers
the william stead in darlington really needs to look at staff and their approach to customers. I know that the toilets need to be checked, cleaned regularly, but I object to a memeber of staff interferring while I’m using the facilities by spraying deodorant? in all the bowls around me and when I challenged him why couldn’t wait his reply do you want to see the manager and should I call the the police. I am really sorry that you don’t have enough control over each establishment and I think you ought to employ secrect customers. i am now retired, but have had 50 years experience in the retail trades including 35 years working in pubs and if the the only answer any employee is I’ll call the police must mean that they have no experience of customer management or they really do not care. THE CUSTOMER SHOULD COME FIRST.
I have just emailed this to Head Office regarding out experience at 7.55pm tonight.
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I have been a regular at the Red Lion for many years and since it has been taken over by Wetherspoons have regularly been bringing the family for the Thursday curry nights.
This evening I was treating my youngest sister out for her 18th Birthday with her 17 year old college friend, accompanied by myself, my pregnant sister and her husband.
My self and brother in-law went to the bar and started to place our order for the curries. A scruffy teenage looking manager approached at the bar and said, “I have just I.D’d the girls and they don’t have any, so you are all kicked out”. I told him we have been there many times for the Thursday curry night and never once have been asked for ID. He was laughing at us and continued to laugh while saying, “This is not McDonalds mate, and you’re all kicked out”.
I continued to protest and told him that we were there to eat curry and drinks were all non alcoholic, as I was driving and my sister is heavily pregnant.
Without my knowledge, before we were confronted at the bar, the same youngster with a manager badge had challenged my sisters and college friend for ID, and when my pregnant sister had said “I don’t have ID on me”, his response was, “Huh? err. Then you’re all kicked out. Go tell your little friends you have to leave” then he walked off to then approach myself and brother in-law at the bar.
I feel we were specifically targeted and discriminated against, being treated like 12 year old’s by a very rude and arrogant manager who looked 10 years younger than myself.
Furthermore, a friend of my youngest sister had their 16th Birthday meal here last year with all their friends, all under-aged and unaccompanied by an adult. How were they able to order their meals and drinks ?? Once again, I feel we have been specifically targeted and been discriminated against by the very youthful ‘manager’. I am in management myself and would never treat a customer the we have been treated this evening. Not only has he lost a £50 order today, he has lost any future custom from us.
I then took the family to the Harvester in Rowlands Castle where we enjoyed a lovely meal, but not the curry we used to love at Wetherspoons, Petersfield.
From this experience at Wetherspoons I will not be returning to your establishment any time soon and certainly not be recommending to anyone.
I have complained about a member of staff once about assaulting me at the Robert peel and the police attended you have not even replied to me no wonder the pub is doing so bad