I am sorry to have to send this to you but we have just come back from olympic park hotel in lioret and we are not very pleased with the way we were treated through out our holiday.
The bus that picked us up from the airport drop us off about 600 yards from the hotel and drove off leaving us standing on the pavement at 2.45 am were i had to go into another hotel to find were our hotel was.On arriveing at the hotel we were greated by one person at the desk.My wife asked him if there was anywere in the hotel were we could get some snack from as i am a diabetic and was told no we,d have to wait till breakfast which was at 8.00 am.
The first day we missed the welcome meeting as we was not told when we arrived what time it was or were it was.The only time we seen the rep was on wensday midday were he only had time to give us a map before he left as he was in a rush to go else were.The only other time we saw a rep was 2 day before we came home we was not told about any day trips at all.
It also stated on a letter in the hotel buy yourselfs that the sheets were changed every 3 days we only had ours changed 2 in two weeks and that was only because my wife got bitten whilst inbed and went to see the cleaning maid in the morning to ask to havethe sheets changed.The room was never dusted or cleaned propley whilst we were their.
When we went for evening meal we were maid to feel like second class citezens by being put on any spare table that came along whilst most others had the same table everyday.
One the first wensday me and the wife went down to the spa in the hotel.When we got their we were made to look like idots.When asked if we were all inclusive by a member of hotel staff we told him no half board he told us we could not use the spa or gym as we were only hard board.He did this in front of other people.
On seeing the rep the thursday before we came home we asked about weather we were aloud a evening meal on the saturday we left as we did not eat their on the 11 sept as we needed to know as me being dibetic the rep went to ask and told us that if we go to reception on the day we left they would stamp the card so we could have a evening meal as the bus was not picking us up until 8.30 pm.
On the day of depature we went to reception like we were told by the rep only to be told if we wanted a meal we would have to pay for it.So we were left to walk round in the heat from 10am until 8.30 pm when the bus picked us up.
Now we paid for a 14 day half board holiday and basicly only got 12 as we did not arrive on the 11 sept but on the 12sept and we had to leave the room by 10 on the 25sept were if we wanted another room it would cost us an extra 70 euros for that day.
So we only got 12 days half board not the 14 days we paid for