This is a letter of complaint that I sent to Shoezone In June 2007
To whom it may concern
I feel I should bring to your attention the appalling behaviour I witnessed by your staff in your Maidstone branch.
After waiting an eternity to be served because the two staff at the counter were busy talking, one of them was wearing a supervisor badge! I heard quite clearly the other staff member say “look! At the size of that man’s gut, ugh, it’s huge”
Instead of the Supervisor reprimanding the staff member she looked to where she was pointing and agreed adding her ugh!
Obviously anyone who heard the conversation looked too, which was virtually all the customers as they weren’t quiet about it.
Firstly, members of staff should show some decorum when dealing with customers. I say customers because that fat man standing at the door was waiting for his daughter to pay for a pair of shoes for him.
I politely told your staff to keep their shoes and maybe in future they should show some restraint while vilifying people in front of their customers.
Not only was I disgusted with the conduct of the staff and supposed Supervisor.
That man’s daughter was me!
My family and I all avoid Shoezone now.
May I suggest some staff training, namely people skills, perhaps you should start with the supervisors although having said that she would have been trained by a manager! That could prove to be quite a problem.
Maybe a complete over haul of staff! Before you lose a lot of trade!
Yours sincerely
Patsy Sage
(FAT MANS DAUGHTER)
Patsy
As a shoe zone employee i can assure you that 99% of the company do always hold their customers needs as the number 1 priority, unfortunately some ‘bad’ employees do occasionally slip through the net, as such, these employees in most cases are found and are stripped of any relevant responsibility.
I urge you and your family to please come back to shoe zone as a company even if you chose to avoid maidstone. We really do value you and your father as much as anybody else that walks through our welcoming doors!
I am a manager of a Shoe zone store and think it disgusting that an employee act that way.Im sure the manager of that store would not tollerate staff acting that way if he or she knew,as i know if it were a member of my team they would be repremanded.If u complained to the manager or head office that staff member would have been repremanded.PLEASE continue to shop at Shoe zone,most staff do not act that way,but there are always a few bad employees within most companies,ive come across them myself.Give Shoe zone another chance and you will see .
I cannot believe that the above letter was written by a Shoezone branch manager. There is at least one spelling mistake in each line, the thing is littered with grammatical errors and generally creates a very poor impression. If this is the standard of literacy of the average manager, then no wonder the staff are so clueless. My friend manages a branch of Shoezone in Hampshire. He completes The Times crossword in 20 minutes and solves quadratic equations using mental arithmetic. Then again, he is over 50 and therefore received a proper education.
I m a foreigner, i bought Mens black trainer no.80336 080 @ £9.99 at date 18-08-2011 at the shop of woolwich London (1606) with a receipt no.324864. But my shoe broken within a 6 weak .i was visit u r shop woolwich .But the manager was working there at the time 10.00 o cock, I told the complian about my shoe, He misbehave me and said that this is not a manufacturing fault, u r hard user,So I can not do anything for u.and harsh me go out . don’t waist my time.. i come out from the shop with a very bad image about shoe zone.this not a matter of £9.99 .but I think the quality of shoe is not good as well as staff behavior. so please think about it, and improve u r quality and image. thanks
Majid Saeed. a customer .
I must say I have never had a problem with yr staff or services I am so glad yr shops are arround its the only shoe shop I can go in choise a pair of shoes that fit perfectly, with out having to hunt arround thank you for all yr work keep it up and yes u do get the odd grumpy staff but u no what that’s life .
I am due to return a pair of boots which was only purchased 2 weeks ago 29 oct 2011 for my 10 yr old daughter. Unfortunately I cannot find the reciept but they are having them back. They were £16.99 and are falling apart. Such poor manufacturing and they best not tell me my 10 yr old is a hard wearer as she is only the size of an 8 yr old. I am so appauled by the poor workman ship as this is not the first time it has happened to me. I definately will NOT be shopping again at shoezone !!
What do you expect when you buy cheap stuff … the clue is in the price
£16.99 is not cheap when ur a single mum and on a budget !!! when I pay for something then I expect it to last longer than 2 weeks.
I spent the same price as you Jo, and it broke the next day! Was told to ‘buy stronger shoes’. Even though I wore them for two hours. Shoes should last longer.
This is Divya Chandrasekaran. I am studying cardiff metropolitan university. Actually i am doing project about shoe zone company team work but i need letter from the shoe zone director for the approve letter can you tell. How can i get.
if they took them back whats the problem and need to complain?
Thia is a copy of the letter of complaint which I recents sent to Shoe Zone. The reply was pitifull and I certainly won’t be shopping there again after years of loyal patronage!
To whom it may concern
I purchased a pair of men’s black slip-on shoes with the abovementioned code from your Norwich branch (2687) on 04/10/2013 at the sale price of £24.99. I wore the shoes for a few hours and was so impressed with the comfortable fit that I purchased a second pair on 19/10/2013 – the original pair were not worn again from the day of purchase until the end of November last year.
However, the second pair wore very badly to the extent that both heels developed cracks within a period of just over two months of light use. I work in a carpeted office and only have a short walk to work. I did not consider, therefore, that the fault could be attributed merely to normal wear and tear. I returned the shoes to the Norwich branch in late December and was given a full refund.
The second pair, which remained un-worn until the end of November, developed exactly the same fault. When I returned these to your Norwich branch this morning (22/02/2014), I was told that I had exceeded the 90-day return deadline and that a refund would not be allowed.
I felt absolutely furious that your staff considered that less than three months of wear constituted an acceptable ‘life expectancy’ for a pair of shoes which had an original price of £34.99. The items in question are part of you ‘Hobos’ range which I have buying for a period of more that 30 years, never with any cause for complaint!
Seemingly, my one mistake was not to have returned both pairs on the same day. Had I have done this; I presume that there would not have been any query?
I certainly will not be making any further purchases from Stead and Simpsons in the future and feel that your perception of Customer Service has hit a very sour note indeed!
Yours faithfully
Stuart Firmin
I want to complain a person of your store gilligham the boss of this shop, about three months ago I went to buy shoes in this shop, pay and see some shoes in espositor a pretty good price and bought but seeing the receipt was not the price marked on espositor,I asked why? and asked to speak with the chief Store.was answered me that the shoes were not in the right place,I ordered the return of the payment because I felt duped into buying what he said in the value espositor not be the same, it is against the law because it is marked and this price that has to be sold.this person could have resolved the issue by asking just excuses,but no, tried to insinuate that I put the shoes on espositor to buy cheaper,being insulted lost my temper and asked the name of the store manager, she refused saying not to be compelled to give the name,threatened me with police and sent out of the shop Store,of course not out,not insulted anyone,do not steal,out if I want just because I want to have the right to be treated with respect and within the law.was said to know the laws ,so sick of lack of culture I decided to give it a finished already that having health problems and perceived to be having a rise of diabetes came away full of revolt .19 May 10h58 to my husband and I went to the same store to buy shoes. paid and at the same time the maneger came to tell me to leave and never come into the store .I asked why?she replied that she remembered me and not want me anymore in store,felt again revolt and said it was illegal what he was doing everything because I complained of something three months ago,was in the same store a cop who addressed the identification demonstrated to me, I saw that and said I did something wrong?it was asking what had happened the maneger.she replied that I had been rude,I answered the vidio shows where we will see who was rude if I was you ,I told the police what had happened to three months back and why she was doing it,not the police in service was of course going to realize that abuse of power maneger. left .not doing more comments leaves the store.fui humilhada e tudo porque esta pessoa percebeu que eu nao era inglesa eu disse que ela era de uma racista que nao merecia ocupar o lugar de maneger que eu tinha vergonha de pessoas como ela .comes out of the store a couple who know me and know that I have health problems and seeing me so sick all trembling with nerves asked what had happened ?even the store entrance ,was to clarify the same that I could make a report,entered the store and asked this lady stole insulted someone?this lady is drunk, she’s drugged?the maneger said that I had to apologize to her.was asked her why?for having made a complaint to three months ago you decided to be racist and to abusing her power to be maneger you have to apologize to her .everything you did and wrong and to against the law . I left humiliated, offended, the store was full of people, I live 200 meters from the shop , this right urgently. than high st store in gillingham, maneger SAM was the name you gave when asked the next day
Hi I want to complain about you store in jersey Channel Islands st helier 1597 .i did purchase ladies black canvas 10729060 at £9.99 , I used them for a day for work ,by the end of the day my feet had lots of cuts , I think is to do with the material…. I was a bit sad because I did really liked them … So I went back to the shop and I told the manager her name is nivalda what happened ….she didn’t even let me explained, she said there’s nothing I can do …..so I told her I don’t want the money back I would do an exchange …I was so nice to her …she was so rude and ruined my day . What made me more upset is she didn’t care what happen when she knows I do shop a lot there …..I told her I do work in burton shoe department and I wold never treat a customer the way she did to me so rude and heartless.she turned and said what ever ! Please do believe she’s not a good manager your shop deserves much better …I will not go back there again unless she’s not working there!
Thank you so much
Me and my family will never use shoe zone again. the standerds of the products your company sells is very poor i brought a pair of steel toe cap trainers costing £24.99 when i tried to return them i got told they dont do refunds and threw the recipt back at me. the shoes/trainers never last more than a month so many people we know have had the same problem so we know it isnt just us. I work in retail and have done for some time. I thought the idea was to get customers to come back to the store time and time again. ( Great customer service ) I guess Shoe zone do NOT think like this.
I want to complain about staff in the chippenham shop,last thursday jan 15 I went to buy shoes,nobody spoke when I went to the counter, the two assistants just carried on talking about what they had fer christmas dinner,I paid with card bag handed over with no thank you no words at all.
This is noway to treat customers,since talking talking to friends Ive been told this shop is known for terrible service
Nobody has come back to me since i sent in complaint ref.no10832 COMPLAINT SENT18/1/15 grant Chaplin. was the person dealing with it.
Im a worker at shoezone and i work extremely hard to earn money. The manager at shoez9ne does not give me enough ours to work and I have talked to her about it and then she decreased my working ours even more
Receipt Number: 53332
1025-1-153332
Subject: Attitude of Cashier
Hello there,
I am a regular customer of ‘Shoe Zone’. I went to Shoe Zone Branch of 23/25 Market Square, Chrisp Street Centre, Poplar, London on the 29th August 2015.
I would like to notify an incident that happened with your customer assistant . Before I went to the store, I had been threatened by that young customer assistant at the public car park just because I parked before him. He was very rude at me. Later on, when he saw me in the Shoe Zone Store, he was staring at me. I bought 4 pair of shoes for two of my daughters. He served me very rudely. He tried to give me one small bag for all of these shoes. However, He gave me two bags upon my request. He did not even say – thank you to me.
However, you have nothing to lose, but as a customer we always expect very good behaviour from all of your staff.
I would probably not feel comfortable to go and shop at that store in future but I hope, all of your staff will be well trained and will show very good attitude especially when they are wearing Shoe Zone uniform outside the store.
Thank you-
Badrul Alam
Two days before I purchased shoes for my son he weared just few hours in school his right foot small finger cut by shoes big cut on finger today I was in store West Bromwich store Birmingham and show thread come out inside from shoes not stitch properly right shoe But she not listen me very rude With me
I can’t believe the indecency of some of the staff! I have traveled the Shoezones far and wide and I have never seen this level of ignorance! Maybe I should shop somewhere else in future… such as Skechers!! Pathetic.
Hi i went to show zone today with my kids in windmill smethick .and i wasnt happy with the staff atitude .disgusting and rude .i would avoid houng there now .
I buy shoe at sw17 Tooting Broadway. I take it at my home and unfortunately show was not fit. I bring back but she didn’t change. Was being very rude. I am very dioppoibtment and had bad experience with shoe zone.
Im one of ur regular coustomer 26 July 2017 in green street shoe zone shop I refund my shoes i was in a que and ur staff member said to her coleuge let her to wait she ve mistake so first serve other people and then they served those people who was after me and I wait for long time my baby was crying her behaviour was nt nice u should give her more training.
Now i don’t want to go again.she hurts me soo much ?