To: Air France – Europe
Customer Care Centre, TSA 21235, 75564 Paris Cedex 12, |France
Date: 4 March 2010
Subject: Quality Service of Air France
(Flying Blue Nos: 12345678)
Dear Customer Relation Manager,
Subject: Overall quality of service of Air France
My name is Stephen Scratcherd. I am a loyal customer of Flying Blue Program for more than 5 years. I liked to take the Air France flights because it is one of the airlines which provide service excellent to passengers.
Yet I took AF1281 from London to Paris on the 5th of Feb 2010, there was a flight delay for an hour that lead to long queue waiting time when I check-in. I had been waited for more than 40 minutes for the whole check-in process. While on board, the flight attendant carelessly spilt a cup of coffee on my suit. She apologized to me in a sleeping voice. When I arrived at Paris, I even found out that the surface of my luggage is damaged by the Luggage Service Agent.
I am really not happy about the inconvenience that the above situation was causing me a big loss. This is because I went to Paris mainly to attend an important business meeting, etc. my suit is spilt with coffee that made me feel so clumsy.
Meanwhile, I called the Flying Blue Program to double check the mileage and the mileage points has not been credited into my Flying Blue account. The Customer Service Agent lacked of knowledge and enthusiastic in solving my problems.
I should appreciate your looking into these matters and arranged for the broken luggage compensation and missing mileage points back to me as soon as possible. I am afraid that if you are unable to arrange for compensation within this month, I shall be compelled to cancel my Air France bookings in the near future.
Yours sincerely,
Stephen Scratcherd
Senior Sales Executive
Cariter Jeweller Co Ltd
I am surprised with Air France lousy baggage service. I have been for 5 days without my luggage even though it arrive in the same flight wirth me and Air France has it in the Charles de Gaulle airport and has been unable to deliver it to where I am!!!! My report is CDGAF41200 and everytime I call to follow up there is a different story told!!!!
i traveled from london heathrow on the 23rd october 2011 transit at france and transit to guinea on the same day arrived to lungi airport on the same evening during the checking time my loggage was missing made the report to the airline at lungi airport the airline promised to delive my loggage within forty five days being there for one month in sierra leone i didnot got my loggage i also made the report to the agent but no response for my loggage so i would like to know the way about of my loggage and how i can recover my loggage from airfrance authority. If you didnot give me my loggage i will put the airfrance to court because it took more than two months now without getting my loggage from you. looking forward to here from please. thanks Ibrahim Bangura.
I also had a horrible experience with KLM+Airfrance at Manchester Airport in April2010. The check-in staff was very rude, was not polite and shouts on my wife just because we are sorting out the luggage weight. She did not allow us even 100gms more and because of her harassment, my wife got very upset. The stupid lady completely ignore that we are accompaing a 7months old baby. At the end, my wife and baby got the boarding passes but it was only just before 30mins to depart. The lady at check-in desk wasted nearly 45mins on us, kept on arguing. Just before my wife reaches the departure gate, she was sent back by saying that flight has been gone and said that they will arrange the other flight. When she came back to the check in desk, the airline staff took the boarding passes back from my wife and asked her to pay for the other flight. It was a big shock. Also my wife was abused by airline staff and someone also said ” A lady with excess baggage”. I made too many complaints to the airline, but nothing happened. Airline always says that they do special arrangement for the passengers with babies, but not in my case. These airline people are all liars and do not follow the CAA guidelines. At the end of all this, I realise I should be flying with any European airline and I does so every year. I do not fly with any of the European airlines because most of them do the discrimination on the ground of race and colour. “Shame on KLM/AirFrance”
I had booked a ticket from Delta to fly Dubai to San Francisco and N.York to Dubai for a holiday in USA with my wife and daughter of 11 years age. Delta had a code share arrangement with Airfrance for the onward and with KLM for the return journey. My experince with Air France has also been harrowing to say the least. Enroute from Dubai to SFO, we had a stopover at Paris CDG. Due to technical snag the flight scheduled for departure in the morning at about 10:30 AM was cancelled. the ground staff were so poor in conducting the passengers, even 3 hours after being confined in a poorly ventilated hall there was no clarity, no water or toilet facility available. Finally after about 4 hours they announce the cancellation of flight and next available flight was after about 20 hours – next morning 7:45 AM. We were denied hotel stay initially by saying we dont have French or shengen visas. After 2 hours they again came back saying we have to stay in the Airport on the pretext that visas from immigration have been refused. We requested a lounge facility in the airport. This was also denied on the ground that we are economy passengers. The food vouchers given were measly and in-adequate and we had to pay even for a coffee or an extra helping, there was no voucher or facility provided to communicate to the destination. At night we had to search all over the terminal on our own for a sleeping place. No blankets were provided until 11:00 PM even after approaching the Air France counters more than 2 times. No toilet kits were provided. To top it in the morning when we went an hour before departure to the M45 gate which was printed on our boarding cards we did not see any body, there were no staff, no instructions or even a TV display that informed of the change in the terminal and gate !. We were not alone – about 15 to 20 more passengers were in the same clueless state. Finally a passenger managed to contact a co-passenger who was given a hotel accomoodation that there was a change in the terminal. it was almost 30 minutes to departure time when we managed to reach the other terminal only to find that the flight will be delayed by another 1 to 2 hours. All along there were no display or announcements of the change of terminal and gates or delay in departure. utterly un- progfessional and casual attitude of the Air france staff. I am back home now and following up with Delta Airlines for a compensation which they are conveniently are avoidning and trying to pass on the buck by telling us to directly deal with Air france. I will not leave until I have got a proper compensation and want to take this up to all public grievances organisations. – Kishore
My wife travelled from Portharcourt to Honolulu Hawaii in USA on Sunday night 28th July 2013 and her checked in bag was left at Portharcourt. The paper she is to present at the conference is in that checked in bag. Her cloths are in that bag. Please do everything to make sure she presents her paper at that conference otherwise I will seek all legal means to make your airline pay for this costly mistake on your part.
I am very cross with Air France. I am a regular traveler with your airline, a few times my bag has been damaged, this time I did not have my meal preference of (Moslem Meal) on the out bound to Paris, Paris Geneva.
I arrived in Geneva this morning and my BAGS had not arrived. The connection was less than an hour however being a Silver Flying Blue Member I expected Better. It is after half past three in the afternoon, my bags have still not arrived at my Hotel. What Am I expected to wear? Wash with? Your tracking Centre tells me to buy toiletry and clothes and send in a claim (What???) Really I want feedback and status on my luggage and compensation there off, I had meeting which I could not attend as I had no appropriate wear, I have tablets in my check in luggage for hypertension which I need to take.
My luggage has not arrived in Geneva from Paris, it is 15H06 in Geneva and I called their tracking number and I am not getting any Joy could you kindly assist in establishing where my baggage is: Ref No: GVAAF67427.
Tag numbers: AF550070/AF550038
I am available on my mobile phone for an update.
My Flying Blue Number is: Current level: Silver
Flying Blue number: 2088523495