Dear employees of pizza hut,
recently me my husband and my two daughters Lucy and Carmen went to your pizza restaurants for Carmen’s 12th birthday at tower park Poole, on the 21st of December 2010 to be precise.
When I arrived at pizza hut I was a few minutes early for my booking so I didn’t mind waiting. It got to ten minutes past the time i booked my table for and a waitress asked me my name. I told her and she then replied I wasn’t on the list. Furiously i demanded the next available table at 8pm 2 hours later then planed.
After going home we travelled back up and stood in the line for another 10 minutes over booking time until I was finally greeted by a different lady. She sat me at a tiny table fitted for 2 people and told me to pull 2 seats in at the sides. annoyed and angry I followed her request.
Soon a waitress came around and asked us for a meal choices. We all ordered a coke accept Lucy who ordered tango. Me and my husband ordered a medium meat feast pizza with stuffed crusts and a bowl of chips each.Carmen ordered a bowl of pasta and a bowl of chips and Lucy ordered a small bq chicken pizza with normal crusts.
the waitress then came back with our 4 glasses of drinks. to my surprise after I thought nothing else could mess our meal up Lucy who ordered Tango had coke. I called a waitress over who told me that she would get me a tango but i had to still pay for the glass of coke that wasn’t being drunk. I told her I said tango to her but she kept saying I had said coke. She then brought my daughter the tango she had originaly asked for.
Just before i was about to walk out on a 45 minute wait for food after my daughter begging me not to the waitress brought around our food. She then coughed near the food which I don’t think was appropriate nor hygienic. We were relived we finally got to eat then felt our stone cold food. Our pizza was indeed meat feast but not with stuffed crusts normal crusts and it felt limp cold and lifeless. Carmen’s pasta was warm and smelt lovely but she had around 12 limp salty chips in her bowl. Lucy’s pizza was plain
I called the waitress over who told me the pizza has only gone cold because the tempreture of the room! is it just me or is that the worst excuse ever! she told me she chicken with stuffed crusts not the normal crusts she had asked for.
would get Carmen a new bowl of chips but insisted me and my husband had asked for plain crusts and Lucy had asked for stuffed. After briefly arguing with the lady another woman that was employed there then asked me to please leave the premises. My daughter was getting upset. I said gladly and left our meal and drink on the table.
We then went to nandos for a lovely meal. Just as we were about to pay for the meal i had realised that id left my purse in pizza hut. My eldest daughter went to get it back from them, they then asked her to leave she refused until they looked on our table. After giving her the news it wasn’t there she stormed in and looked herself. She then picked it up and left and returned to me my husband and my daughter.
I am disappointed in you and certainly will not be dining at your reastrants any more unless you employ new staff!
Yours Carla Somerson.
that is absolutely disgusting – I hope you rang the head office or wrote a letter, I work in a restaurant and my manager would give me the sack for treating customers like that!
This kind of same happend with us, Woolwich Branch London when I visited there with my kids on younger son’s birthday 6th of Feb. 2011 – We ordered medium pizzas with sweetcorn toppings – and for adults we ordered Large spicy Vegetable Deep pan pizza and some starters and drinks – but unfortunately they served us 3 smalls spicy pizzas with sweetcorn – drinks as ordered but taste as – mixed sugar in water – even normal – not hot but not cold too – kids preffer to drink normal water – Large Pizza thin crust vegetable but with extra extra green chilies with wastage parts of chillies – and green peppers – when we call to the concern waiter – he excused as usual you said – but regarding wastage parts of chillies – he did’t give us any answer, just picked the pizza tray and move to kitchen and then asked us that for new Deep pan pizza – but when bring back New pizza – firstly that was medium sized – secondly may be they cooked pizza – I don’t say how – chees was not melted properly – also base was cold – Just because of My week English speaking power – I just give them angry expression – My Elder son wana say something but I stoped them, because I don’t want to give them courage or this kind of lesson when they loose their temper just this kind of small thing – But may be other can say but that was for me a big day – thats my Son’s birthday –
Beleive me, I was crying on that day when I was at home just because of PIzza Hut ………..\\\
Customer complaint emailed to Pizza Hut via website
Pizza Hut Dunstable, White Lion
Hello there,
Upon visiting your this restaurant today, in fact we were the first two customers and the first to have food delivered to the table and our order consisted of the following as per receipt:
Tbl F3/1
Station F 26Feb’11 11.57
1 Alfredo Pollo 7.99
1 Small Italian S It Pepp Feast 6.99
1 Tango 2.10
1 Diet Pepsi 2.10
Total £19.18
The order was taken and delivered by (name ommitted) a very pleasent bubbly person…great start! 🙂
Rather than complain and embarrass this particular waitress I would rather take my complaint up directly with yourselves so that you know that the standard is not being met on a local level. Whilst every customer should expect the same level of service throughout your opening hours and during quiet and busy moments one would certainly NOT expect 2 luke warm orders to turn up!
Firstly I had noticed that the pasta dish which my partner had been given had absolutely NO steam rising from the meal and asked her if it was supposed to be a hot pasta dish or cold…”Hot” was the reply of course, even some of the pasta was almost cold! Upon testing my pizza it was also only luke warm and the ceramic plate it was delivered on was only ‘just’ warm. Having been to pizza huts in the past pizzas have always been sent to tables on a ‘hot cast iron platter’ with serving slice, now unless Pizza Hut has changed I would have expected my pizza to also have been dilivered in the same way. Secondly as the pizza I had ordered was a Pepperoni pizza I was looking forward to the taste of this (my favourite), yet again dissappointed as the pepperoni held little or no taste at all, in fact what should have been the overiding aroma/taste of pepperoni was not apparent, mostly just the tomato base could be tasted not that this was through a lack of pepperoni slices on the pizza but ‘tasteless’ pepperoni!. As I frequently make or buy elsewhere ‘Pepperoni pizzas’ I am well aware of how the spicey Italian sausage should in general taste. My partner who on self admittance is not someone who sees herself as an expert cook said even she could have made a better job of cooking the pasta.
So to refresh, why were neither dishes delivered hot and steaming and where was the cast iron platter?, there is absolutely no excuse at such a ‘non busy’ time.
I could have easily bought from any supermarket much better quality food but what I do expect if visiting a business like Pizza Hut is an individual experience unlike others could deliver, what happened to this?
Undoubtedly such sub standard food which by any account is certainly not cheap but expensive rubbish which the two of us had, not just one problamatic dish but both completely different and quite simple dishes could not be successfully managed.
If this were an individual food outlet rather than a chain business I would have complained directly to the owner or manager dealt with it there and then and would have have refused to pay.
I look forward to receiving your response asap and deservedly, a refund of monies paid and also how you propose to rectify these problem areas?. To add then upon arriving home I spent the further 10mins sitting on the toilet and as the pizza was the first thing I had eaten today then it can only be sumised that ‘it’ was to blame.
Today’s experience does nothing to encourage me to visit again.
Yours Sincerely
Mr J.C(name omitted)
Pizza Hut Bishops Stortford – Never again!
This was the worst eating experience of my life – no garlic bread, no kids meals, no ice cream, no alcohol (apparently they are applying for a licence) toilets blocked, salad bar disgusting
I asked the waitress if the salad bar was going to be toppped up and if not could she cancel my salad plate and she said that there was nothing to top it up with. I rolled my eyes and walked away, only to be accosted by her minutes later at my table having a go at me for walking away when she was talking to me and how dare I blame her for the fact that they hardly have any food because it wasn’t her fault – she wasn’t the manager and I was very rude!
When the pizzas turned up the rocket looked like it had been to the moon and back (dried and curled up) and when I asked why my children did not have the cheesy stuffed crust we ordered I was told that I was a liar and I had not ordered cheesy stuffed crust atall.
I then said that this was the worst service I had ever encountered and was told by the waitress that I was very rude and that by complaining I had “attacked her”.
I have never been so insulted in all my life – avoid this restaurant like the plague
I am 31 years old and Muslim. In my life I have been really careful to not eat pork due to religious reasons. However on 14.05.2011 I have ordered calzone vegetable online for delivery and we were delivered calzone Ham. Of course I could not know that it was not what I ordered and I had a bite and my vegetarian wife as well. Unfortunately and obviously that was not vegetable calzone as I ordered and it was ham Calzone. Thank you very much for throwing everything I believe out of the door and for being really careless. I still do not believe that I had a bite and I have been being sick since then. I was having really good day until I decided to order a pizza from Pizza Hut (such a brand???) and you basically messed up my whole day and This will be an experience I will never forget but unfortunately not a good one. I do not even know how my wife is feeling after this terrible experience as I cannot even ask as whenever I remember it I feel sick.
It is good or bad reasons, right or wrong reasons me and my wife do not eat pork and I would expect from a restaurant specially if it is a worldwide brand (???) such as yourself to be really careful with orders.
I do not even know how else I can explain without being really rude how disappointing and unacceptable it was. There are about 10% vegetarian population and approx. 20% Muslim and Jewish population who do not eat pork, living in the UK and seeing one of the biggest restaurant chains in the world being really careless about the orders is only unacceptable.
Egemen Coskun
Brother, this has just happened to me as well. i feel so sick now , i ordered the cheese onion potato skins and ate one before realising it has bacon, what did pizza hut say when you complained? Allah hafiz
Today at the request of my son of 6 years, we decided to buy a pizza online, which is specified by him, on the basis of pieces of cheese.
After a few minutes we received our order and no news that he ate a few pieces of pizza. So when we sat down to table we noticed that the pizza was not the same as we had requested in our order.
Soon I contacted the number provided on the receipt (Golders Green), transferred me to the manager (Jalal) that very rude, told me that they no longer had the pizza base and tried to call me to tell but could not, and I would have my money back.
A few minutes later came a person who introduced himself as assistant manager and told me he was in charge of making phone calls and in fact did not try to call me, I said I would return the money if I return the pizza we received, I reported missing some pieces and he immediately refused to give me back the money.
In summary:
– I paid for a pizza that is not wanted,
– I received an apology over a false attempt to contact,
– I have not been informed that to get my money back should return the pizza intact
– And still got the worst treatment that a client can expect.
Finally I asked the head office to contact to make my complaint, and “assistant manager” told me: Try to call them you might be able to discount on the next order (very ironic)
Very disappointed with the product, service and care.
Francisco
My partner and myself visited the Pizza Hut Chichester last night., we arrived at about 9.15 – there were many empty but cluttered tables and we were shown to one that also needed cleaning. 10 minutes later the waiter asked what we wanted to drink, my glass of wine was cold but not chilled and my partners beer similar, we pointed this out and were told, Ill check the fridge and make sure its turned down!!! Eventually we were given salad bowls for the “Fresh unlimited salad” There was little salad left, no cucumber, no tomatoes and all of the sauces were congealed and messy. I asked for tomatoes and was told “Ill get some in a minute” she didnt – so treading through sweets, pieces of lettuce and croutons, I made my way back to the table – the floor was littered with debris – in time for my vege supreme deep pan pizza? the dough was raw and inedible, it was cold and tasted of slime.The bill was £29 when I questioned this he came running over with another. The same items but £6 cheaper.
Thats 2 regular pizzas and 2 drinks most inedible, all unpleasant and a rotten end to a good evening.I would like to make the following suggestions:-
Pay your staff decent wages.
Ensure they are trained in customer service and at least wait to hear their reply when asked is everything OK.
Cook the pizzas
Chill the drinks
Clean the floor – this was disgusting and a health risk.
Ensure the salad bar is maintained to an hygenic level
When you advertise salad, make sure you are selling salad and not a bowl of limp carrots, sad lettuce and anaemic beetroot .
I will never go to Pizza Hut again, I would rather go to a restaurant, pay more(although not that much more) and know I am not going home with food poisoning as per above letters. I shall be writing to Pizza Hut direct, but the standard they had up to the last time I went into one of their establishments (2 years ago) has plummeted.
I made a complaint in writing and received an apology and vouchers to cover the cost of the food . I shall give them another chance and see what happens – watch this space!!!!!
Pizza hut: buy one get one free. Southgate, n14 London.
They never gave us the free one.
Manager took the order. He can’t speak English. Rao.
One “lady” first answered the phone. Lenica. She couldn’t understand my wife’s English.
She rude. Very rude.
Luckily I could hold my temper, but at some point I just wanted to go down there and crack theyr rude heads open.
Too much is too much sometime.
Never again pizza hut.
I will do get my free pizza.
Me and my partner decided to get a take away pizza at your Port Solent outlet last night and was disgusted with the result.
We thought the offer of a free salad with any pizza included both eat in and take away, only to find out that this is not the case, we paid £8 for a basic pizza and this is a con as according to your advert you get free salad with any pizza, this is a blatant lie, as its not included in the take away menu.
We were also told by a member of staff that it would take 14 mins to be prepared, cooled and ready to take away, we waited over half an hour before it was ready, we wish a full refund and a voucher to get another pizza for that sort of money, I expect a swift reply.
many thanks
pam james
12 August 2011
Dear Sir/ Madam,
On the 11th August 2011 at the Pizza Hut, Lombardy Retail Park, Coldharbour Lane, Hayes, UB3 3EX at around 4-4.30p.m, I visited your restaurant with my two children and one of my nephews. I was seated and took a look at the Happy Hour menus which offered the best deal for the time we were dining. My youngest daughter Lily who is ten, has a genetic disorder named Phenylketonuria (PKU). This means her liver is unable to process protein, her diet is severely restricted, she cannot eat fish, meat, eggs, bread, rice, pasta and numerous other food types or else she would become severely brain damaged. This can pose problems when dining out, as there tends to be very little that she is allowed to eat. However at Pizza Hut, you do provide an excellent range of salad items and products that she enjoys to eat. For instance at McDonalds she would have a small portion of chips (potato contains protein) and a garden salad – not very filling but at least she can be the same as everybody else. We generally find most restaurants are accommodating to her disability (she is registered disabled) and have compassion for her situation.
However, yesterday this was not the case at all. I asked for three of the Happy Hour £5 deals but for the pizza to be substituted for mushrooms off of the starter, I had checked the cost of this and it was less than the pizza but the waitress said this was not possible. The waitress said she would check with the Manager and see if he could accommodate this request as she has a medical disorder. She returned and said that the Manager would not do this. I then asked if I could speak to him personally. He came to the table and told me he was not able to provide an alternative for my daughter as it would mess up his system. I was shocked to hear this and told him so. Meanwhile my sister, Katie Godfrey arrived and heard some of the conversation. She felt the Manager was dismissive and offhand with me and was also shocked at the way he was discriminating against Lily who has a medical condition that she cannot do anything about.
He left the table and my sister went to the Reception area and asked for the Manager again who had disappeared into the back of the restaurant. He came out and my sister asked him for his name. He asked why she wanted his name and she explained to him, that in refusing to accommodate Lily’s needs, he was discriminating against her and therefore she wanted his name to pass on to Head Office, in order to make a complaint about him. He became very upset about this, refusing to provide her with his name at which point I joined my sister and my sister explained what had just happened.
My sister was upset and at nearly 6 months pregnant he had caused her unnecessary distress as he had been flailing his arms around and had been very confrontational with her, raising his voice to the point at which a waitress came to her side to check she was okay. The Manager saw one of his waitresses talking to my sister and he waved his hand at the waitresses face, shooing her away before she could give my sister his name. The waitress looked intimidated by him and was clearly embarrassed.
I tried to reason once again with the Manager, explaining that the mushrooms were a cheaper product that my daughter was able to eat and that she wanted to be the same as everybody else, who were able to eat off of this particular menu. I pointed out that the price was cheaper than the pizza, but he said: “Well then just order off of the regular menu then, or if you can’t afford it you should go.” This was even more upsetting and humiliating. His assumption was that I couldn’t afford to order off of the main menu, however, I just wanted her to have the same deal as everyone else, using the same menu. I told him he was very rude at which he told my family and I to leave his restaurant.
We sat calmly in Reception whilst my sister rang your Customer Services. He asked us to leave again and my sister said that if you want us to leave you need to get the Police to remove us. The Manager then left.
Another waitress came over to us and apologised for the way we had been treated and asked if we were okay, and then another joined us and expressed sympathy for our situation, saying that in her opinion it is possible to be flexible with the menu. My sister phoned Customer Services as I was too upset and my sister spoke to Emma who gave her a reference number …… Emma apologised profusely and asked if we would like her to phone the restaurant and speak to the Manager there and then, to find out his name and enable us to eat there. However, as you can imagine, we felt that this was not a good idea as we were concerned he would tamper with our food. Emma said she would still call him right away and we would be contacted within 5-7 days and that she would call the Area Manager. My sister requested an apology from the Manager and that he is reprimanded for his aggressive, intimidating and discriminatory behaviour. We felt that this man treated us with no respect, it was as if the situation amused him and that he had power over us, to be honest we both felt he was a male chauvinist to both us and his staff. We ended up eating at a rival of yours, McDonalds.
Incidentally, I would like to make it clear that the waitresses at this particular Pizza Hut were lovely and empathetic toward us. We were very grateful for this during this horrible experience. We feel very sorry that they have to work with such a nasty, uncaring, disrespectful, ignorant, intimidating man.
To conclude, we are shocked that such a bad manager works at such a reputable company, held in high regard by the general public. Various branches are visited by my extended family, in fact my sister worked at your Uxbridge branch as a student for well over a year (she found she was always able to accommodate various reasonable requests). We are also shocked to find that you are not adhering to anti-discriminatory practice in this particular branch of Pizza-Hut.
We look forward to receiving your response.
Hayley Wood and Katherine (Katie) Godfrey
today my 67 year old mom went to get our family dinner from Pizza Hut in Mauston, WI. Our first mistake!!! Like so many times before nothing but disappointment. She ordered wings, Alfredo, Stuffed crust pizza, and bread sticks to go. They said it would be ready in 25 min. My mother left and went to do some shopping. She came back in 20 min. and yes she waited and waited and waited. When they finally came over they said they forgot the wings. She said forget them and went to the car. When she got to the car she noticed no Alfredo. So she went back in and they blamed her saying she didn’t order it. So now she orders it and yes she waits and waits and waits. Now our pizza has grease forming on the top and the food is cold. She gets the food home and the Alfredo is is cold in the middle. I call the manager and he to blames it mostly on my mom and then tries to humor me with a free order of wings. What a disgrace, they disrespected my mother, and then my intelligence. With the economy being this hard you would think they would work harder to keep customers not drive them away. I hope this manager gets taught what it takes to make a good manager and no its not to insult the customers
hello can any one let me know how to get in touch with pizza hut uk to make a complaint me and my family got food poisoning from one of there take aways and they are being really unhelpful with me to resolve the matter
we order our tea 2night, and we were treated unfair and ddidn’t get what we order, so I rang and Complain. We got a fresh pizza, garlic bread and the drink we originally ordered. Howevere we were told that we would be reimbursed our money BUT INSTEAD WE ONLY GOT A LOUSEY $8.00 BACK. IF THAT IS HOW THEY TREAT THEIR CUSTOMERS NOT TO MENTION PENSIONERS, we will take our business to Dolminos where they have better customer service and ensure their customers r always happy. not to mention we r very sensitive.
West croydon Pizza hut – The worst customer service ever.
Dear Sir/Madam,
This is my first ever complaint letter to any organisation and I am wasting early hours of my Sunday morning just to let you know about the services provided in your West croydon branch.
My wife ordered the pizza at 21.40 on saturday(05/11/11) she was informed that pizza will be delivered within 45mins which would have been by 22.35 but when we did not receive delivery until 22.45 she called the branch to find out about pizza and the manager Aslam omer said the delivery man has left already and assured us the pizza will still be hot but to our surprise we received the delievry around 23.10, by this time one of the youngest child was already a sleep without food and guest were quite upset about it too but as we had guest and 4 little kids in the house my wife didn’t say anything about the time, but as soon as we collected the pizza’s all of them were stone cold. The garlic breads and chicken wings felt as if they were kept out for sometime after cooking.
My wife called the west croydon branch to inform about this situation and instead of apology the manager of this branch told my wife’ okay the total of your bill is £44.00 but you pay just £40.00 at this point my wife got very upset as it sounded like the manager thinks we are complaining to get any sort of discount , she totally disagree to managers suggestion as she was expecting some sort of apology but instead next he said that ‘you are not going to get this pizza for free’ and told her that he can arrange for the fresh delivery which could have taken another 45min( which would have been by 23.45 and it was already late for the kids), On hearing this my wife was really upset and told him that we have been ordering pizza from this branch for the last 4years and never expect to get anything for free, in fact same sort of situation had arise couple of months back when we had stop buying pizza for long time from pizza hut and instead first time we went to Domino’s and Papa jones (and never we reacieved this sort of service from them) but because our kids have been great fan of pizza hut we decided to come back to you but just get dissapointed with this appaulling service.
My wife gave me the phone to speak with this manager, instead of listening to me he kept on repeating what he has to say and not for once politely apologised for the late delivery and cold food , this made me really irritated and I refused to pay the bill as this manager had already insulted us.This incident spoiled our evening get together with friends and the service was an utter turn off for any one. I would strongly suggest to take some action against this manager, so that no other customer face the same unprofessional services experience.
Just for your record my wife has been buying pizzas for her work place parties very regularly with nearly same amounts and that pizzas come from norbury branch but she never had to complain single time to them in regards to wrong order or cold pizza the delivery there is very efficient and the staff is very polite and mannered but this incident will make us think twice before turning to any pizza hut.
Me and my family all went to the Bexleyheath Pizza Hut.
Avoid this place for health resons,unless you want to be ill!! Dirty plates underneath,knifes & forks.Waited 30 minuites to be served let alone asked if we would like a drink! Discusting place to eat.The poeple who work there should be ashamed of themselves!! All youngsters who dont give a damn!! Me & my family all got ill from this place & will never ever go back into there EVER AGAIN!!!!
Went to Pizza Hut Ealing Broadway got food poisoning for 5 days complained to Pizza Hut they basically told me to get lost, went to doctor who took stool sample and said it was from their food, doctor reported it to the council.
pizza hut on george street is absolutely horrible. I was talking with the owner of this “cafe” and he was so rude. He said – go away and never return,he was dabinng with finger. I am not from England and I am just16 years old so he thinks that he can do whatever he wants. It is not true and I am not gonna let it just like this.
pizza hut is too bad it sends us fucking taste pizza and always send after 1 hour it does not accept any offer
lovely pizzaas but customer service lets the company down ,rude and not helpful
I just made a order over there website to be delivered from the Gloucester location Pizza Hut. I don’t normally order from them (I usually go for Domino’s or Pizza Pizza), but I really wanted to try the hot dog crust. I did one of the online special they had on, £16.99 for a large pizza and two sides. I ordered a large Supreme with the hot dog crust, bbq chicken wings, garlic bread toppers with cheese and bacon, the chocolate chip cookie with ice cream, choccy chunks, and two cans of pepsi. I can’t complain about the delivery time as I checked ‘ASAP’ so I don’t really know the time in which they were supposed to deliver, I don’t recall having to wait to long. The food was a whole other story, and I should have seen this coming. My husband hates Pizza Hut (which is real dissapointing as Pizza Hut back home, in the States is so much better!). The garlic bread toppers to start where hard and a bit burt, as well as dry, the bbq wings had no real taste of bbq…they mid as well just have been advertised as chicken wings (and for £.50 extra it was very dissapointing), the pizza (the most important part off the meal was horrible! It was luke-warm, underdone and doughy, we had to go over the cuts with our pizza cutter just to pull it apart, and the hot dog wasn’t all it’s cracked up to be. It doesn’t really go well with the pizza (but that I blame on myself as you never know until you try it), the mustard sauce that comes free with the pizza is very bland and taste watered down, and the chocolate chip cookie was burt and not at all gooey as stated on the stite. The only things that were decent were the ice cream and the pepsis, which none where made on location of course… I at it mainly as I was starving and I didn’t want to have to wait for more food to be delivered, so I didn’t bother contacting them. I will say it was a complete waste of £28, and I will never order from them again. Take my advice and save your money, there are better pizza places around most likely for less money too, that or frozen pizzas can be just as good, if better!
Sorry about the typos -_-
Hi all.
I have had a terrible experience whilst just driving on their car park at Threemilestone, Truro.
I’d just pulled up on the car park and as I am an insulin dependent diabetic, began to check my blood glucose level prior to eating there.
Within 3 minutes I was approached by a man who slapped a Parking Charge Notice on my windscreen and started walking away.
I asked him what it was for and he replied “read the ticket, Sir”
I then explained that I was a diabetic and that I was just performing a blood glucose test. I was still in the drivers seat!
He replied that he could do nothing about the ticket but if I write in to the appeals department he would make a note of my comments.
I felt sick after reading the PCN, £60 they wanted, within 14 days or it then increases to £100!
Failure to pay within 28 days and it increases to £150!!
I immediately left the car park and returned home to write a letter to their appeals dept.
Before doing that I telephoned the Truro Pizza Hut and asked to speak to a manager, which I was passed to.
I explained what had happened but he was not interested and fobbed me off saying that the car park did not belong to Pizza Hut and that I should follow the matter up with Premier Park.
Well, two letters I’ve written and two emails.
I’ve had one letter of reply basically saying pay up!
The second was a final demand for £100.
The email reply also was totally cold and demanding.
I’m totally disgusted with Premier Park and have written to the British Parking Association with all of the facts and I await a reply from them.
I will never set foot in another Pizza Hut as long as I live.
Totally disgusted customer.
I will not be back at pizza hut ever again after our dinner there today. We went to the one in gilesgate in Durham . The member of staff we were seated by seemed like she couldnt be arsed to be there, we were seated next to a 6 seated table that was covered in dirty plates with food all over the floor where the salad part was, that was before we had even ordered. When eventually a member of staff took our order it took me to complain and 20 minutes for my son who is 4 to get his pizza which was burnt and far too hot for him to even pick up never mind eat. When we left the 6 seater table was still covered in the dirty plates plus another 4 seater which hadnt been sat at for 30 mins. It seems disgraceful to me and they should be glad I wasn’t a food an hygiene inspector.
I wrote the following complaint via their website:
I ordered the following from the Hove take away branch Macaroni Cheese and Bolognese Pasta Combo and two lots of potato wedges. When it arrived I opened up the pasta dishes and found that the tide had gone out in the boxes. The portions were alot smaller than usual. I phoned the local pizza hut where the order came from and was told that food came from an outside contractor and was not made on the premises. I said that said my complaint was with pizza hut and not the contractor as I am not their customer. He said that we have no control on the outside contractor, I reaffirmed that my contract was with pizza hut. I asked for a refund and he offered me £2.00 off the next order I said I was not interested in another bad meal so what I wanted was a full refund, he said that was not available. I put the phone down as I was getting nowhere with him as he did not appear to have any authority even though he was the manager. I look forward to a full refund and your comments.
On visiting your Kingston Crescent branch after a very stressful day, we decided to have a pizza on entering the take away shop the staff was mucking around & shutting each other in a cupboard in full view of customers i found this very disrespectful than when we did get served by someone they were not very helpful did not show us any offters that were on offer, It was only cause my husband saw the offers that he spoke to someone who passed it on to someone else to deal with in the mean time the staff were still mucking around in the cupboard regradless that there was costumers in store.
Thankyou for taking the time to read this letter & i hope this will be dealt with.
Yours sincerly Mrs A J Heal
I worked for pizza hut for many years and the company suck but sometimes so do the customers! Sometimes there are valid reasons to complain bit sometimes its a load of ballshit so greatful i dont work there anymore because the staff deserve more pay than what they get for what they have to deal with on s day to day bases from both sides
Dear Sir / Madam,
I am Dr.Fayyaz Ahmed and I work in a Pharmaceutical Industry. I reserved the conference room in Pizza Hut Shaheed-E-Millat branch Karachi Pakistan on 5th Octuber for a programme.I invited Doctors from all over the karachi Pakistan in that programme and I am extremely disappointed by the services of Pizza Hut. The A.C was not working in the start and when I complained about that then they said:”Sir we informed you about it at the time of reservation” but sir that was not the truth.I reserved that conference room and nobody informed me about that.Then after my several request they called the electrition and resolved the problem.
And when 20 minutes left in ending the lecture I gave my order to the waiter but there was no servings when the lecture ended.When I inquired , they replied that they have given my order to some other customer.My doctors had to wait for the order.Sir inspite of the huge staff there was only one waiter who was serving my 15 to 20 Doctors.We were waiting for the next pizza everytime.Only one waiter was putting the plates,cleaning the table,bringing the drinks,pizza , forks,tissue,ketchup etc and that troubled us alot.
Sir I am a regular customer of Pizza Hut and I arrange such programmes after every one or two months and I do expect you to take action against the staff of Shaheed-e-Millat Branch. Pizza Hut is a huge brand and we expect best from it but this experience was the worst and I am extremely disappointed and annoyed.I hope you will register my complain and facilitate me.
wow…so pizza hut is that bad!!! and here in Mauritius, they act like big shots. I unfortunately live next to a Pizza hut in a place called Vacoas. and they (the employees) of the prestigious Pizza Hut do not even bother to switch off their extractors or their noise making machines..because they don’t feel that they should RESPECT other peoples’ quiet. last night, they left it on the whole night. and i slept or managed to sleep at 00:00. or later..when you complain, they will apologize but then forget and do the same rubbish everytime. so i don’t know what to do..
To the complaints team
Today i booked on line for your pizza hut in Brombourgh Wirral.the request was for Friday 17th at 6.00pm
for 13 adults and 9 children. The request was confirmed on line at this time my printer would not work to print out the confirmation. I rang the Pizza Hut and spoke to a man called Lee, when i explained I was ringing to confirm he told me he could not accommodate a party of that size it would be to much work for his staff to get all the orders and meals out together. but he could do it we came on Saturday afternoon. He was not very helpful in any way. This booking was for my son;s 8th Birthday with family.I said if we had arrived in smaller groups and sat near each other he would not have a problem he said that was still not possible.
I am very disapointed and cannot believe that your staff would turn away good custom .
Please E.mail me with your comment on this.
salam sir
I have some complain pizza hut ithad maneger amir and cashear sadiq..so I am leaveing the job becous some body very distrub me.i hope the headoffice will be call me.03323836215
I have Ben here 1967 I will never go to pizza hut again the person we talked to did not known how to go on web to place a order we have had bad service and more did you know a con. Ped delivers for you I am letting people know
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Tonight’s Pizza Hut delivery was a disaster! Wrong order, Wrong address (twice!!). I would go on a rant but suffice to say this company is horrific! Check your receipt and see if, at the bottom, it says Fabulous Foods Limited. My receipt does and I found the contact details for the company director. No one at the outlet seems helpful so maybe I need to ask the Organ grinder because the monkey’s don’t have a clue!
At 7:55, tonight. I walked into the pizza hut in Durant,Oklahoma. After waiting a good 5 minutes at the drive thur.there was the manager, James, two girls standing at the cash register talking. A young red head kid and an older girl wearing a red or pink cameo hat with glasses..they heard the sound when a vehicle pulls up but they never looked at the window, never came to the window to say it will be a few minutes…nothing!!..poor customer service!!..another young person walking around, never looking at the window..I’m a very loyal customer. I order ever day from there!..check my records..Lou mincher 580/380/1308…the so called manager has no management skills to handle customer service. His hair is long and greasy looking. It should be cut and professional looking especially at an eating establishment. .after I told him how poor customer service was, I asked what he thought about that. He had no answer..my order was over 32.00 which I cancelled. .I would like some kind of customer satisfaction. Thank you. I told the manager I worked for choctaw casino and we do not treat our guests like this at all!