I visited your restarant the running horse in maidstone on tuesday 10th august,I was shown to a table by a member of staff and informed that a waitress would be with us shortly 24 minutes later a waitress arrived and ask ed us if we were ready to order which we did.We were asked what drinks we wanted my wife ordered a diet pepsi i asked for a pint of lager, at this point the waitress stared at me,and asked me what lager i want, i then asked her what largers do you do.She then told me and then i ordered my pint.Twenty minutes later drinks finally arrived.the waitress then shouts as she walks away refill the glass up ove there, as we have never been to this place before we didnt know where over there was.At no time we were told about the salad cart,When our meals arrived i had to get my own knife and fork from another table as the waitress had disapeared again.
My wife ordered chicken sandwich which clearly states it should have been chicken breast,upon finding a bone in the chicken,it took another 10 minutes to contact the waitress.When i asked her what this could be she said the chickens are spitroasted and this can sometimes happen.I then asked her why chicken breast has got a bone in it,she then pick up the plates and said im sorry about that as she walks away saying i will take it off the bill. At this point i was so disgusted at the lack of poor service and poor food i paid for what was edible and left.I do understand at busy times your staff are very busy,but this was 2.30 in the afternoon in a half empty restarant,where the staff seem to stand and talk for long periods, In hindsight i wished i did not pay for anything, the waitress whose name was maragret i found her attitude rude and aggresive and customer skills were zero. I strongly feel that your customer .service training needs looking at
I look forward to hear from you
Tony Smith
Today 27th August I shopped at Asda Darlaston.W.Midlands. I had to go behind the counter to find a member of staff to serve me to fresh fish(this is usually the way, although they were not busy on that counter they were just standing there talking and not paying any attention to the fish counter !)and the lady eventually came off the meat counter to serve me to my peice of fish. She did not wash her hands !, She handled a large peice of fish of which I wanted a small peice off and took it to a board and cut it in half, still handling the fish with bare hands,not washed and no gloves on. She weighed my peice of fish and then forgot to press the button for the label, so took my fish off the scales a second time and then put it in the bag!At no time did she use gloves or wash her hands after serving at the meat counter.How disgusting !!!! Where has the hygiene gone!!!! Would she have accepted fish if I had served her in that manner and not used the hygeine of even washing her hands or using gloves!!. I was tempted to tell her I was not satisfied but thought I would let her carry out the transaction and report it to you – as I wonder if that is obviously the way she always handles the fish after the meat!!! If I had brought it to her attention she would have looked out for me next time to do the right thing perhaps but then she would probably carry on serving others customers just like that anyway, she didnt seem to worry.!! She did not even apologise to me for me waiting or having to go behind the counter to draw it to her attention that I was waiting although she was not serving anyone else, her attitude seemed to be it was too much trouble to move from the one counter to the other !!
I then went to buy some sausage rolls freshly baked – and none of the ones on the shelf to buy were cooked properly and still white and mushy!!!! I have found this for several weeks now. I take my grandson with me to Asda and he alway wants a sausage roll or pie to eat on the way home and I have often had to refuse to let him have a particular one as they are not fully cooked and urged him to have one I can find that is cooked , which may not be what he really wants. I have found this happening now for the last few weeks – previously it was not like that and we used to enjoy a nice pastry of our choice which was properly cooked, so this has only happened in the last few weeks.
I may as well say while I am on that my daughter has a disabled badge but there are so few disabled spaces at the store to accomodate people we rarely can get a parking spot. She is on two crutches so, parking normally makes it a problem for her to push the car door open far enough to turn her body around and get out onto her crutches. We do like to shop at Asda for certain things we like but feel after these incidents that we are reluctant to do so anymore. This week I have not been able to get onto checking my Asda receipts either, there is a message that there is a fault with the system and apolgies, but not how long it will take to resume the service. It has been not working for a whole week already !!! Dissapointed …. Josie Rutter.