Dear Sir/Madam,
I bought a ‘fresh’ trout from Sainsbury’s fish counter in Lewes Road on the Sunday 16th January. When I opened it later that day, I realised it was covered in slime and clearly, dangerously, stale. The use by date on the pack was the 17th of January.
I took it back to the shop the next day. The women at the front service area agreed it was stale and gave me a refund. I asked to see the fish counter and was shown other fish which were clearly a later batch. The manager shown me a book with some labels in it and invented a story about it being a ‘rogue’ fish and a one off. He mentioned sell by dates of 19th January. Clearly the fish he showed me were from a different batch.
I was appalled that the member of staff who served me the fish and wrapped it up did not appear to realise it was so obviously stale when he sold it to me.
Or do the staff have a policy of hoping customers will be too ill to complain?
Does Sainsbury’s feel that profit is more important than customers’ health?
Does Sainsbury’s train the staff to hide stale fish under ice and then sell it to customers, even though it is rancid?
I strongly suggest that you try inspecting the work done at the fish counter of Sainsbury’s Lewes Road and try training staff.
I await your reply.
Yours faithfully,
F. M. Swift
This seems to be a major problem with sainsburies, they don’t care about the freshness of their food at all. If they can they put food on the shelves 2 days before it goes out of date, to increase the likelihood of you having to throw it away – thereby forcing you to buy more food from sainsburies.
Take sainsburies bread for instance, it is supposidly baked instore, but it’s clearly a week old. You can tell they are being dishonest because their normal “freshly made” loafs are hard as a rock, however if you feel one of their horrible loafs with cheese on it or their focaccia, it’s soft. Why is it soft you ask? Because there’s things on the bread that would give you food poisoning if it was allowed to go as stale as the the rest of the bread they sell.
Another thing they rip people off on is their sandwiches, they know that people have to get their sandwiches because they are on a budget, so they always make sure that the sandwiches on the shelves go off the same day. It’s disgusting eating food knowing that it’s at the very limit of its shelf-life. Particularly considering the prices that sainsburies charge and how terrible their food actually is quality wise. It’s even more annoying knowing that these foods have probably been in a warehouse for a week instead of being on the shelves.
Now i’ve tried complaining about the standard of their food on several occasions, esp the freshness of their bread, but I’ve just got a reply saying they are looking into it and there’s nothing they can do. It’s outrageous that they do this, and it’s even more infuriating when they don’t care whatsoever about complaints.
So I am sick of it, Sainsburies want to know why people are shopping in Lidls? Well the answer is simple, Lidl’s bread isn’t so hard you can break a tooth on it and it’s only 30% of the price.