To whom it may concern:
I purchased a British lamb leg last night – 21st December 2009 – at Tesco Sunbury store, unwittingly believing it to be on offer at half price of £3.98. I returned home and checked my receipt which seemingly reflected the FULL price. Upon phoning your customer number (0845 No) the lady who eventually answered told me to bring the receipt back into the store to be refunded half the amount. She said she ‘thought’ I need not bring in the lamb joint itself. Point number one: a customer service personnel who gave me an incorrect instruction.
Due to her uncertainty about returning the lamb along with the receipt, I asked then to speak with the store’s customer services direct. Indeed, the product has a large red label stating “Half price” with “£7.97” crossed out, then the price advertised as “£3.98”. The Customer Services lady I spoke with told me to look closer, “do you see anything else on the label?” were her exact words. Of course, she knew exactly what to say (prompted doubtless by other similar complaints) for indeed, upon minute scrutiny there is “per kilo” in small, no TINY lettering under both prices.
The lettering upper case is 1.5mm and the lower case ‘e’ is 1mm: faint white lettering against a red background. Indiscernible to the average ‘eye’! I am incensed! Pity the poor pensioners and those with less than average eyesight! I have neither, but was still duped! Disgusted with Tesco for gross misrepresentation and misleading its customers.
After many years of shopping at Tesco, I’ve had enough. Mouldy cheese, rank coleslaw, a store member who did not know what sugar snap peas were, a young, cocky, rude upstart at the till belligerently querying my ‘glamorous’ dress (I was off to a party straight after not that it was ANY of his business!). Tesco have plummeted in my estimation but this latest deceit (amongst others) is an insult to your loyal customers.
I am writing to many relevant bodies including BBC Watchdog and online Websites including Facebook as Tesco needs to realise, I for one, will now not rest on my laurels and WILL complain voraciously if I am misled, ill-advised or spoken to with no respect whatsoever. The quality of your products also is in question here, often.
I shall be taking this matter further and will be making a claim for the product, my phone calls, time and petrol to and from the store as this is not the first time I have had to return a product to the Sunbury store.
I await your swift response.
I contantly have trouble with these sorts of things from Tesco’s…I’m disabled and pregnant as well as being a full time mother to a 14 month old, I try to shop online, however I’m sick of being given items that are due to go out of date the following day…..so I’m getting bargain basket products at full price! Even in store I have to check and check again…the only thing that keeps me returning to Tesco’s is the proximity to my house and club card points! Perhaps if everyone complained about things llike this the monopoly that is Tesco’s would have to pull there socks up.
I find if i read what the labels say before i make any purchases i save myself alot of problems.
just did my shopping on tesco to my suprise it should be around £65 tesco leytonstone tesco rang up and said my shopping was £101 with a pence. ring their head office to see what was all this madness they also give me a diferrent price to the store which was £107.67 p after speak to 2 adviser which didn’t make no sence which 1 was so rude aswell,which in the end i had to ask for a manager which claim online prices are guide price. tesco is such a rip off, they offers are not offers and everything with tesco is becoming a scam not please with their customer service team, they are not polite in any way what so ever will be going asda from now on wards. good bye tesco
Here is an offer you can’t refuse, TESCO did today at their Bar Hill Cambridge store. So here’s the deal, you walk into the store, see a pile of TESCO own brand TVs (TECKNICA) with a massive 20% off all Tecknica TV’s and decide to buy one there and then! That was me this morning, a massive choice of screen sizes but the set I wanted (three piles of them downstairs and upstairs in the main electrical section) wasn’t displaying a marked down price, in fact there were no less than four tickets with a price on them, all at £239 for a 32″ set. Now, given that every other model had a ticket on them clearly showing the previous selling price, and here were piles of sets only showing their normal labeling, and a big 20% off lable on the TV that I wanted to buy, would you expect to get 20% off the set? Do remember that every other set had a different colour price label, clearly showing the previous selling price (I thought this was a requirement now) shouldn’t they have sold me the set at £239 less 20%? that’s what the ticket implied and all of their other tickets!
TESCO refused to sell me the set and told me that the ticket price was correct and already had the discount applied!!
Very poor customer service, unhelpful head office staff and misleading point of sale material and they have the audacity to complain about ASDA’s promotions as being misleading…
TESCO are now so big they really don’t care and stores are targeted which disuades the from doing anything they don’t have to, event when they know that they are in the wrong.
My advice would be stop supporting a company that doesn’t care about its customers and sets out to mislead them in store!
Begs the question why you would want to buy a Technica piece of “technology” anyway…everytime I go into tesco there is always someone at customer services with a “broken” unit.
On April 28th I was returning a receipt to the Abingdon store as I was in the area. I had been charged twice for one item and not been given a discount for buy 2 get 1 free. The customer service person delighted in not being able to refund £2 as I had brought them at a different store. I then phoned the store manager who refunded the cash and said the staff member was wrong. While there I picked up a lasagne. The expiry date was May 5th, so when I opened it on May 3rd and saw mould on the cheese and the smell……. I phoned customer services and after giving all the code details saw the date was 05 May 2012. Yes it was A YEAR out of date. Tesco have been kind enough to send me£2. I will give the voucher away as I never want to go to another Tesco again.We could have been very ill had I not been aware it was rotten.