Dear Sir or Madam

Ref: Tesco Store Layout

As supermarkets are the cheapest way to shop and yours is the closest to where I live, I do my main shop with you every Wednesday.

Being of a short build, five foot in fact, it would seem I am not the only one who struggles to reach some of the goods needed on a weekly basis. I have to admit that I get a little tired of waiting for someone tall enough to come past so that I can beg their assistance.

Over the past six weeks, the dairylea has had an empty carton at the front of the shelf. Reaching up and knocking it out of the way, I can see more stock but it is way out of my reach. Seeing as it is the only thing my son will eat on bread, I find it most frustrating.

It would seem that mostly, it is the heavy things that are put on the top shelves of your store. It might be an idea for you to provide shopping escorts for this purpose, an extra task for some of your taller staff.

On a different subject, I would like to know what is happening with your own brand Senior Dog Meat. My dog suffers with stomach problems and it is the only brand she can digest.

Maybe you should incorporate vetenary surgeries in you points system to help pay the bills.

Unhappily yours
J Melbourne