FTAO The Manager/Manageress DFS Store White City Manchester M16 0SN
Dear Sir/Madam,
My wife and I recently visited the Sofa Sale at your premises in Manchester. I must admit I would have rather watched the football match, but my wife had been complaining since Christmas about wanting a new sofa. So, to calm the troubled waters and gain some brownie points, I agreed we should attend your sale. I mentioned this to the nice lady and gentleman, who sat us both down to discuss our requirements. They also asked if we would like a tea or coffee and not to be worried about the T.V. cameras, as they were shooting a commercial.
Once we were comfortable and relaxed, we discussed the fact that I fancied a leather sofa but my wife really wanted fabric. Also we required the four years interest free credit and not to pay anything for the first year. They told us this would be no problem, sorted out the finance for us and, on the whole, were very helpful indeed. When everything was signed and sealed they told us to relax a while and they would tie up the loose ends. As my wife and I sat talking, telling ourselves what a great deal we had done, imagine our horror as the gentleman, who had been so affable earlier, stood with his back to us, facing a T.V. camera and saying,
“He wanted to watch the football, but she wanted a sofa.”
Then the lady, who had been serving us, said,
“He wanted leather, but she really wanted fabric.”
I mean I ask you, is it right to discuss our personal details in public? Next the lady was saying,
“She didn’t want to pay for the first year, not a problem.”
My wife was crimson now. Then the gentleman strode up again,
“They wanted four yea…”
Well I’m sorry, that is when I rugby tackled him and all hell broke loose. I explained to the police and they let me go at midnight with a verbal warning. I am a laughing stock at my local and my wife is still not speaking to me. Small mercies. Anyway, the sofa is fantastic and is very comfortable to sleep on, so thank you for not pressing charges.
Yours Sincerely
Donald Ferdinand Smith.
With all the complaints about DFS and CSL, I would just like to make everyone aware of a fantastic place that give you exactly what you pay for, they will make bespoke and traditional upholstery aswell as reupholster your existing suite.
They are Waterside Upholstery at Lamberts Mill in Rawtenstall BB4 7NX.
They are exeptional and within the Rossendale Valley they have a fantastic reputation and you will not have a complaint as their upholstery is wonderful and very well made by themselves, they also carry the ROM designer range which again is beautiful furniture.
You have seen the complaints about the big boys so pop along to Waterside and like us you will be really pleased with your new furniture.
Thankyou Waterside for giving us just what we chose in our own selected fabrics.
DFS
I bought a 3 seater and a 2 seater leather sofa from this company, and i wish a hadent, when i went to the dfs store in Paisley, i seen the sofa i wanted in the showroom, it looked sooo nice and i instantly fell in love with it, it was even really comforable to sit on, well anyway, the sales guy came over and showed me the sample colours etc, i choose the vanilla, which was nice, he then told me if i ordered it i would have to wait 13 weeks, i was like what?, but i liked the sofa so much i went ahead, well after a long wait i finally got my sofa delevered to me, i was so happy with it, well for 3 weeks anyway until i started to notice the sofa started to sag down and look out of shape and it felt uncomforable to sit on, i was really angry!, so i called DFS and told them about this, and i wanted someone to come out and have a look, she then told me that they wouldnt normaly do that, but she will do it (this time) as a good will guesture, so she sent the upholsterer out , and he told me there wasent enough padding in it, so he opened up my sofa and put some weird looking stuff it in, i thought it looked ok apart from 1 side of my sofa looking higher than the other side! daftly enough i accepted it, he also told me he had the same complaints with people that had the same sofa! and also most of there stuff comes from china! that explains the long wait getting it delivered huh?! and he left, now a couple on months later…. both my sofas look 10 years old and both are sagging on differant areas, i will NEVER purchase a sofa from DFS ever again, you have been warned!
Any chance of you remembering the name of the suite you brought as I am having the same problems
I have just found this site. I have also two sofa’s purchased from DFS and the one i sit on is sagging and creasing after just 2-3 months of use. I have been told it does soften over time. Yes, overtime like maybe 3-4 years NOT 2-3 months. Mine is called Flight sofa’s. Has ANYONE got a refund from DFS…?
DFS aspire to achieve the reputation that Estate Agents and Second hand car dealer have , basically dishonest and arrogantly think themselves above the law. Dis you see the mystery shopper program on TV dealing with DFS and others like them . Too their credit CSL initially took a beating but eventually got their act together DFS are a non starter and will suffer whilst CSL profit from their change of attitude , well done CSL . We bought a suite from DFS within a year it had collapsed and the armchairs were close behind , to be fair they came out and apparently repaired them. 12 months on we are still paying for them and they are fit for the dump ,they give you back ache sitting on them. DFS came to inspect and agreed that the upholstery had completely disappeared / compacted. They offered to repair it for free as it was out of guarantee. However they did not mean free they actually want to charge 40% of the sofas original price to replace upholstery on 3 cushions . I had an expert break down all the other costs associated with the sofa including DFS profit / manufactures profit and the actual cost of the upholstery that needs replacing would be around £30 using the same inferior material that they were made with and yet as a goodwill gesture DFS want to charge £315 and they tell me that they will provide their labour cost for free ! They are absolute scoundrels and yet the broadcasting standards still allow them to pollute the airwaves with their advertising. DFS never get any repeat business only the mugs that get lured in by the advertising. And as for the guarantee ignore it , it has no legal standing it is an advertising gimmick at the end of the day it does not replace your legal rights DFS would prefer that you think the guarantee as the law it is not. You have rights , exercise them if you have a problem. They will not change and I guarantee that they will not still be around in 5 years time or less , so any guarantee on the furniture will be worthless anyway. Give CSL a try its refreshing to see a bad furniture store realize the error of their ways , swallow their pride and become one of the good guys in the furniture business , as there are so little credibility amongst all the other major players.
Bought 2 leather two seaters from dfs boxing day delivered 4 weeks later 1 of the sofas was new other 1 was like a dog had slept on it. i complained they sent someone to look at it. the so called expert said all the marks and cuts where from the cow rubbing against barbed wire fench and the hole in the back from where a fly had bitten the cow. What a bloody joke this company is.
I just recently bought a sofa from DFS-what a mistake, I too will never ever trust this company again. The sofa turned up with a huge mark on the cushion, splitting leather on another and a hole! The customer service has been appalling and yes they also sent a Service engineer out (a qualified upholster!) They will not give me a refund!
Yes we heard the one about the cow and the barbed wire too. We suggested that part of the animal should therefore not be used on a £2000 sofa!!! This company are beyond rude, dismissive and dishonest. The buck gets passed from one person to another until you are left with complaining to the head of a company who actually does not give a damn about the customer. But complain we all must, because this company need to come under the spotlight over and over until they change their ways. Write to watchdog after putting your complaint in writing to DFS.
Disgusted DFS customer.
We took delivery of a sofa which has virtually no stuffing in it, when you lie back it feels hard. Also some of the stitching was open and we were not allowed to check the sofa for any possible defects before we paid the remaining balance. We let the service man fix the stitching but the stuffing is another problem which needs fixing and we are not sure where this will end. so disappointed, we wish we went elsewhere to buy a sofa. A lot of money watsed and so much stress, it really is taking its toll.
Please send your stories in to Watchdog. Write a letter of complaint to DFS head office too. Don’t allow these things to just happen, we are having problems too, we will not let the matter rest until we receive some recompense for our troubles. Contact consumers direct and get advice before sending a letter of complaint, make sure you word the letter well, they can help you.
‘The sale of goods act 1979’
Your Rights
If you have bought goods you have a right to expect that they should be as described, fit for purpose and of satisfactory quality:
‘As described’ means that it should correspond to any description given about the goods such as the quantity, colour, measurements etc. These descriptions may be verbal statements about the goods, statements in the brochure, on a shelf edge or even on the box.
Goods are of ‘Satisfactory quality’ if they reach the standard a reasonable person would expect taking into account the price and any description.
The law says that goods that are of satisfactory quality are free from minor defects, have good appearance and finish and are durable, safe and fit for all the purposes for which such goods are commonly supplied.
Read more on the consumer direct website.
Complain in writing and keep complaining until your furniture is fixed, replaced or a full refund if applicable is given.
DFS sold me a fantastic sofa, good quality very comfortable and great value. I think some people need to stop moaning like little children and get on with their lives……………………………………………………….
Someone told me that all these bad reviews are made from rival companies like SCS and Harveys.
THANKS DFS
You may have been one of the lucky ones, but when you’ve spent £3,000 on two sofas that have no stuffing no springs and tears in the leather yes I am going to complain
Don’t be too quick to judge us all ,after reading your comment it would seem to me that you either work for them or really don’t care what condition your furniture is in.
Someone also told me that the positive comments were made by the company itself so that it makes itself out to be not as bad. Swings and roundabouts…
Bought 2 leather sofas when they arrived i pointed out scores which they said was the cow rubbing up against bardwire.Then next day I noticed the cushions were all puddled.The sevice manager came out by this time I noticed the leather had flicked up on some of the scores on the leather,manager was arrogant not intrested suite lt ooked like it was 3yr old instead of 1week,he said the sagging was due to it not having any springs in the seating but we pointed out the sales person brought out his little bit of wood with springs and foam attached and showed us thats what our suite was made of,service manager said he would go back and inform them that we were missold and he would phone us that day which he never did.I had to chase up calls which they said the manager said nothing wrong with our suite and they dont even have a bit of foam with srings on it to show customers so the sales person couldnt have shown us this.We are now at the stage after much shouting they are going to re-pack the cushions and glue the bits of leather down that are sticking up,the suite is now only 2weeks old Iam so angry I have never had this treatment before of a company but I intend on getting justice DFS watch this space
Those who belittle the poor people who have received awful furniture from DFS, work for DFS. Unless they are trolls with mental problems.
Put your reviews on Mary Portas. Send your story to Watchdog. DFS furniture is of a terrible quality and they need to be made an example of.
I have brought a sofa from DFS – not happy not able to speak to the manager, he seems to avoiding me. Do anyone have the number for customer service.
They have no customer service I think Chis has a good point with Twitter
Don’t know what planet Harry Brent lives on sure isn’t planet earth, ditto ditto and ditto again on all the bad comments above. I paid £1330 for a sofa absolute rubbish the fabric is joined and the pattern does not match, it’s like wall papering and don’t bother matching the pattern. One seat cushion is hard the other soft, one back cushion is bigger than the other, both sag, We have another sofa 18 years old and looks brand new compared to the one that is new. I am pursuing DFS through litigation, this will go to court if they do not settle out of court. Remember folks the loser pays the costs. Exercise your rights under the Sales of Goods Act it is quite clear and precise. Let’s all put this on Twitter, and negate their absured TV advertising claims. Christopher.
Christopher , “Twitter ” might just be the tool to get them to show customers some respect , how do we set about it ?
Bought 3 cream leather three seater sofas from dfs. After a short time & even before we started to pay for them one back rest started to peel. D.F.S. came round and repaired it. Suddenly, worse than ever. They said it was down to contamination. Moved that one to the least used position a little out of sight. The day before the guarantee ran out we called for them in as five of the nine backs had done the same. They agreed to replace the entire backs of all three sofas. Waited the eight weeks, got a phone call saying leather had arrive but was not up to standard. Waited another eight weeks for a new set to arrive. Finally arrived and was fitted. Not quite to same colour or texture but was glad to get it fixed. Couple of months further down the line the seats have now started to blister. DONT BUY LEATHER AS THE COLOUR IS ONLY PAINTED ON.
I too have a DFS sofa a brown leather suite with fixed cushions.
It is just over a year old and the colour has worn off the cushions and the cushions have sagged so much that i can feel all the wood underneath it.
I am about to put my first complaint in to DFS but not expecting much.
I just read on a thread on moneysaving expert about a chap with the same DFS problems and he eventually went through Satander with whom he and i have our four yr interest free credit deal with and they helped him get a refund, so that will be my course of action if no satisfaction with DFS directly.
I had no problems with my last purchase (10 years ago) & was in dfs yesterday looking to purchase a leather sofa.
I was going to get it over 2 years but Im not prepared to wait 10 weeks for delivery.
Just a thought…. if I did buy that sofa & Im not happy with it or dfs response to my complaints, I just stop the payments till they sort it? or I get the pay nothing for first year deal so if there is a problem they can come & take it back before I start making the payments?
I have just had a leather sofa 3seater+2seater deliverd from dfs and notice that the 3 seater is covered in about 30 raised spots in one area and about 50 raised spots spread out over the 3 seats it looks like the cow has had some sort of disease or chicken pox , it also has a small split in the arm, a raised scare which is 2″ in dia and a hold on the back which is 1cm in dia and it has been glued down so it want spread any further and then painted to try to hid it this has been done while in the manafactures. i have been back and forward to the store 3 time in the 2 weeks of haveing the sofa they sent one of there sevice managers out to look at it he said the spots and the scare are natural markings and that i have a 5 year guarente so if scare or spots split or come off they will repair it, he said the hole on the back is against the wall so know one will see it and said if the split in the arm goes any bigger they will repair that to, after going back to the store saying i still wasent happy with the sofa they sent another sevice manager out and he basically said the same thing as the first sevice manager but he repaired the split in the arm with glue and paint.when they told me that the spots and scare are natural marks in the skin i thought i was being to picky as thats is what one the sevice managers said to me so i went into 2 other major sofa dealers and explained the situation and ask them is it normal for the leather to have these markings and they both said to me that there leathers which they sell in there store dont have any of these marking and that it dosent sound normal one of the sales men has sudgested to me to cancel my direct debit with Satander as i have the sofa on a 2 year interest free credit deal on the grounds that the sofas is unfit for its purpose, have i got rights to do this? as i am worried to cancel the payments incase they can take me to court over it.I have now notice that the leather has stretch and the arms have started to sag on the 2 seater were we have been sitting for the past 2 weeks as we have’nt even sat on the 3 seater yet because of the problems with it.could anyone give me some advice as i dont seem to be geting anywere with dfs.
update from my complaint on the 30th march.The manager came to my house to see the damage for himself and you could see the surprise in is face when he seen the raised spots and the quantity of them he was unsure what they were so i ask him were they Mosquito bits he then said they probably were and said they are still natural markings in the skin so still refused to replace the sofa, after about 15 min of fighting for my rights saying i am phoneing tradeing standards in the morning he offered to recover the damage areas and sew the seem in the arm were it had come undone.i still wasnt happy with his desition and after seeing the filling in the sofa go flat and the leather stretch were we had been sitting for 2 weeks i just want a refund his reply was “it was impossible to have a refund” and also said that the type of sofa which i had bought is ment to flatten down and stretch like it had.I phoned tradeing standards the next day and explained the situation they told me to right a letter to the head office saying i was intitled to a refund under the sale of goods act 1979 as amended so i went ahead and done this. I have just received a call from the manager saying i could have a refund but he still refuses that he has sold me faulty goods and still says they are all natural marking in the skin. The sofa is 4-5 weeks old now and it looks like i have had it for a few years, the filling is flat and lumpy in parts, leather has really strectch and the arms have flattend down causeing the wood to dig in are sides it is really uncomfortable i will NEVER buy from DFS again.
Maby you all should of payed the extra 100 and had the scotch gard stain and mark cover as thay reapolster ur sofa for nothing
Ashliegh. i am a bit upset with your reply,i would understand if i have caused the damage myself but the sofa was delivered to me in this state so when you pay nearly £2000 you should’nt have to pay extra for cover to fix there defaulted sofas for them as they had already tryed to mend the hole in the back of the 3 seater them selfs while in the manufactures and made a poor job of it.
A sofa should be fit for the purpose in which it was sold (under the sales of goods act) On average a few thousand is spent on a sofa purchase, you shouldnt have to pay any extra for the warranty, anyway based on my experience with DFS, and a warranty I purchased I should have just set alight to £220!! all DFS offer to do is . . . ‘add more fibre to the seat/cushion pads’ You should think someone at DFS with half a brain cell would click onto this and maybe change the way the sofa is manufactured, If the sofa in the DFS showrooms were the same a thoes that get delivered to customers, DFS would go out of business within weeks, if the sofa I sat on in the showroom looked anything like mine does I for one would have gone elsewhere!
I purchased a sofa from the Paisley store in June 2012, the salesman suggested that I have my fabric scotchguard protected against stains as well as covering me for any pet scratches and damage. I was apprehensive to have to pay an extra £240 for the service but in hindsight I’m glad I did! My two kids have had numerous accidents which have left no marks (so far!) but on the one occasion my youngest ripped the seat cushions, one phone call to the store to arrange a ‘home visit’ saw my sofa furnished with two brand new covers for free by the DFS upholsterer! I was incredibly impressed with the service and the condition of my purchase, the upholsterer even tightened the mechanism on my old recliner from Reids before he left. Well done DFS, I felt I should post some positive feedback to show it’s not only dissatisfied customers that feedback on these sites
Tracy. I have supplied you with a website to someone who can provide you with an expert report on your furniture and take you through the claims process. Put your complaint in writing to DFS head office first and ask for a replacement or refund. They will likely send someone else out and if you are not satisfied with their report, then use an expert. They will charge around £100 but you can claim this back in the small claims court, if it goes that far, which I doubt. If this furniture is faulty, do not accept it. Get in contact with consumer direct, they can help you through the complaints process. If your furniture is not fit for purpose and considerably different from the showroom model, you should not be expected to put up with it. I too bought a sofa which was a let down, I allowed DFS to make it right. But I had to go through the head office with letters. They will try and fob you off, you are not alone. If you need help with letter writing, go to consumer direct or visit your citizen’s advice bureau. I wish you the best of luck Tracy, it isn’t nice when such a large purchase turns out to be a let down.
DFS – we saw a nice suite in October 2011 and placed our order – however as we did not have an entry date for our new house asked if we could ring them to go ahead with the order once we had the date as we were worried that the suite would arrive before Christmas and we may not have moved by that time – in fact the salesman said we would have it for Christmas!
Finally got our entry date and confirmed the order on 20 Jan 2012 and was told that it would take 8 to 10 weeks before we got our suite! I was called by DFS on 27 March to say that the suite would be in the store on 12th April and we could expect delivery within 2 working days. I phoned them on the 12th to see if the suite had arrived and when we could expect delivery. It transpired the suite had not been delivered to the store and after many phone calls have been told that the suite will now not be delivered until at least the 12 May! I was also told my the manager that I had been told at the outset that the lead in time for delivery would be 12 weeks and that was on my contract – There is no such clause on my contract although it does say 9 weeks delivery which I had not seen nor had it been pointed out to me.
I have asked to cancel and have been told that I cannot cancel the order although they can try to reallocate it but if no one else wants it then I have to accept the order. I am not prepared to have to wait for the suite and after reading all the complaints on here definitly do not want the suite from DFS.
Kath i am just reading through the consumer rights “give me my momey back” by martin lewis and under the heading “return reasons allowed” Specific delivery: it states If you or the seller specified a certain delivery date(eg in time for a birthday or christmas) but your order wasn’t delivered on time you’ve a right to a full refund. if the date wasn’t specified at all, then delivery should be within 30 days.
this seems the case with you if the manager said 12 weeks and on your contract it says 9 weeks for delivery then the 12th of may will be well over 12 weeks.according to the 9 weeks on your contract if the sofa is not deliverd by the 23rd of april then i will demand a refund if i was you. if you contact tradeing standards they will tell you your rights and tell you what you need to do.
Just an update on my order – spoke to the area manager who agreed that they (DFS) were in conflict with the contract and agreed to cancel my order as it would not be delivered until 6 May. Have now got it in writing that they have cancelled the contract without any charge to me.
I to am a unfortunate customer of DFS,what a company,they treat thier customers like idiots. I made the mistake of buying a DFS fabric suite on the internet, Having seen thier many TV adverts I assumed they must be a reputable companty how wrong can you be.I paid nearly £3000, and for four months the suite looked fantastic.
I bought a leather sofa 3 seater from dfs rotherham PARKGATE store.Delivery man DEMANDED balance of payment before he could deliver sofa wich i paid.After delivery team had left we realised sofa was not same as showroom model,made a complaint same day,dfs staff not interested ,they had my money.After 5 days cushions were flat,dfs staff not interested.Spoke to manager,asked for a refund under “UNDER SALE OF GOODS ACT 1979 NOT FIT FOR PURPOSE” manager told us DFS DO NOT GIVE REFUNDS.I have returned sofa to shop my self and have a solicitor dealing with my complaint but he has been given the same response.This company seem to be ABOVE THE LAW,as far as they are concerned the sale of goods act is not worth the paper it is written on,a bit like their guarantee’s.This has been going on now for 4 months,has any one out there ever had a full refund from dfs if so tell me how you managed it.I would like to see SIR GRAHAM KIRKHAM’S house to see what his sofa’s are like,he’s the owner of dfs,lives in a mansion in doncaster and is worth god knows how many million’s.
I bought a sofa from Dfs 10 years ago, it was a cream leather corner – Loved it. It really did last after Ten years it had seen better days. So we went back to Dfs after being happy with our first sofa from them. We diddnt want leather so we got fabric. We decided on a Two seater sofa bed a single chair & a Two seater.. we was pleased with what we got the price ect – 4 months down the line the chair sinks at the back called dfs and the ‘Upholsterer came out fixed said it it was a piece of wood that had came lose, now 11 months on from delivery the sofa bed when sitting on it you fall to the middle of the sofa very uncomfortable – then the sofa starts sinking in at the back its basically eating you lol theirs no support now and un-useable very uncomfortable unfit for purpose so I called Dfs and another ‘Upholsterer came out two weeks later, he said to me you exspect it from a sofa bed and you lose 20% of fabric ect which its not just 20% gone more like 60% and after 11 months for a sofa to do this is a load of rubbish maybe after 2 years or so. I went to the nottingham store and spoke to a man called D****, and I was told that he couldnt do anything untill he had spoken to the manager ok fair enough, He said ill call you on Wednesday No call so I called the store spoke to D again then he said he had read the report and untill he had spoken to Steve stalley who was the ‘Upholsterer he couldnt do anything but instore he said he needed to speak to the manager why does he need to speak to the ‘Upholsterer if hes read the report inwhich hes put theirs nothing wrong with the sofa. After speaking to D on the phone he said ill ring you Monday 3/06/13 still no call. Really feel like their dragging their feet and not taking any responsibility for the sofas which are faulty.
Has anyone else had the same issues with DFS and get it resolved?
I have orderd a sofa 3 seater and 2 seater on the 12.09.13. I have changed my mind and also after reading all these coments I decided to cancell it . I called to cancell on the 22.09.13 and they told me I can not ? I have paid also £ 300 deposit and the total order is £2076.00. on finance. the orginal sales manager who made the order for me he said it is impossible to cancel . i wanted to speak to the manager there is no joy what is my consumer right ? please help . I just wanted to cancell and foregt DFS for good. I am upset.
Just to let evertbody know ..
if your thinking of buying a sofa or any chairs fron SCS..
DONT DO IT..
Sales staff are very rude and arrogant,
Workmanship is poor,
And after sales is none existent,
Please you have been warned
I have ordered a 3 seat sofa on Saturday 23 November and paid about 10 percent of he price -about£212.00
The sale agent told me that there was a 10 year free guaranty with frame and springs. I was happy with the offer. I checked and everything was ok. Then he went and reprinted again and gave it to me for signature. I signed the form and left the store.
At home I noticed I was also charged extra £190.00 for 5 year warranty. It made me very upset, because I did not want this insurance and there was no mention bout this paid insurance.
The next day I emailed them to cancel the order. They called me back and argued with me 35 minutes they accepted the cancellation, because the order had not been reached to the factory yet, but the sale agent said, they were not able to give me the deposit back. I asked him for a single reason why? The order was placed only one night on weekend and had not been processed yet. So no damage was caused.
I asked him to send me a quot of the legislation, on the basis they held my deposit.
They do not answer and they do not sent the deposit.
Am i not entitle to?
bought 6 part black gloss leather corner group (linea } from DFS cushions started to sag and wrinkle badly after 1 month asked dfs to explain and was told we need to plump up our cushions on a daily basis,
after 6 months leather on seat cushions started to flake and peel ,dfs paid visit to house and buffed and polished cushions , looked great.
after two weeks cushion started to flake even worse dfs polished again after flaking again dfs returned and said they would replace leather on cushion i agreed to this on the basis of if we werent happy with repair we could have corner group replaced.
dfs came to visit again and made repair in house whilst i was at work when i came home i blew a fuse they had replaced cushion cover on my glossy suite with a matt black leather after calming down i phoned dfs who said would return in two weeks to see if leather had turned shiny on this visit my wife complained strongly about the matt finish leather on a gloss suite they then proceeded to buff and polish cushion and left,
after about month the cushion had returned to an awful matt finish which stands out against the rest of unit which is gloss finish we got dfs up to the house this week pointed out the defects and asked for replacement corner group or refund or rebate of some sort but was told this was not company policy , i then informed them i was going to complain to HITACHI the loan company about them ( DFS ) not adhering to consumers rights when selling furniture to the public on behalf of loan company ( HITACHI ) and tarnishing their good name. lets hope they have better way in dealing with their customers
Hi Hugh
We too have the linea sofa and are having huge problems with dfs. Did you get anywhere with them. We too have involved our finance company.
Thanks
They have delivered the wrong size bed! Ah and also the delivery man was f’in and Jeff in about stairs! And ripped banister off wall but didn’t mention it and ripped brand new carpet and didn’t mention it. I am a single parent struggling to make ends meet and am in total dispose!