Dear wetherspoons, I have always enjoyed your food and the service we normally get whilst in one of your chains.
On 24/1/2010 I drove my niece up to her university in Canterbury and treated her and my daughter to a meal in The Thomas Ingoldsby/C112HC. Pub number 0291 till number1 at 16.22.
When we went to order my daughter had to change her option as they had run out of sirloin steak which early afternoon was strange but she did order something else instead, we also ordered starters and was asked if we wanted it with the main and we said no as a starter please. We paid and took our seats. Within 5 minutes they brought one of the starters of breaded mushrooms and we took one each to eat.
Both my daughter and myself took a bit and looked at each other and said yes its frozen inside. My daughter took the plate up to one of the staff members and discretley told them the problem.
We sat waiting for a further 6-8 minutes and by this time were a bit annoyed as the second starter was nachos which as u well know need no cooking so why had we not got the order at our table.
When the waiter came to the table with the mushrooms I asked when the nachos would come and they went off to enquire, and on their return we were told sorry but it had been put down to come with the main.
Im sorry but we had been asked at the till and asked for both as starters. We were told it would be delayed,
We finally received the nachos and by this time as you can imagine were very hungry. We waited and waited for 45 minutes from order for our main. My daughter once again left her seat to go and ask a waiter were our mains were. He started to make some excuse up that which really annoyed my daughter, whom has run a Hungry horse pub/restaurant. The young waiter was trying to fob us off with it takes time and it was ordered with the main by mistake, she pointed out that had the order taker knew he had made an error he should have put his head round to the chef and ask it to be prepared with the other starter.
We finally got our meals but had to wait for approx 1 hour after we had ordered our meals and told that it would be ready in 20 minutes.
We were ignored whilst we ate and not one person came over to ensure the meals were fine or if we had a problem, this has never happened to me before and feel that the staff need to be re trained in customer service.
Had we been mystery shoppers and had to report back to you you would take this seriously.
We spent enough money in your premises and for the first time certainly did not enjoy the service and attitude of the staff.
I wait patiently to hear from you
Many thanks
Mrs Lucy Fares
I went to moon under water in Balham in January with my partner and in the ladies toilet a bucket had been placed in the middle of the floor presumably to catch drips from the rain. We live in Livepool and were visiting friends. We came down this week end and went along to weatherspoons as usual and guess WHAT! the bucket is still in the middle of the floor in ladies toilet. This is a health hazzard as far as I’m concerned as could easily be tripped over in the position it’s in.And not only that why hasn’t the ceiling been inspected so a bucket need not to be there?
I was thrown out by a so called manager at the sir Robert peel in BURY lancs the Police came and did nothing they have cctv inside the pub and outside,i was amazed at the copper who said YOU CANT TAKE ON ON COMPANY as big as these the police have done nothing all bull about we will get in contact with you well i have a better idea i WILL find the person and set him on fire then burn the pub down yours jmheenan.
Brenda,
Your first mistake was going to the Moon Under Water in Balham. It’s a horrible pub and Balham has many far nicer ones. Next time you visit Balham I recommend trying the Clarence or the Devonshire instead.
Dave..
hi me and my mums go into camborne wetherspoon 3 times a week and i am fed up with cold meal yesterday i had steak pie chips peas gray the gravy and chip peas was cold hi told the guy he went to changes the meals but i am fed up with this i ts away s happening i hope to here from you thank you mark lane looking for refund as am allway complaineing
I went to the tom toya lewis weatherspoons in newport with my family today 7 march 2010 to have a sunday lunch for my daughters 21. It took me 20 mins for order to be put through as person on till was training we went through what I wanted three times meals took twenty minutes to come or should I say two of the meals with none of the extras I ordered when asked about this was told they were on way 20 minutes later my meal arrived daughter had finished hers and told they me I didn t order extras but could go and order them even though most people had finished there meals by now the person who served me at till .even though i had asked about receipt and that every thing was on there before I paid for meal. A line leader then came and told me .I hadn t paid for extra vegtables. But would send the manager he came informed me I hadn t paid for vegtable extra. Saw I had paid for lager I hadn t had and refunded that at no time did they apologise for there mistake customer service in this particular weatherspoons is non existant other weatherspoons I have been in recently have curtious and pleasant staff is this one meant to give you the weatherspoons don t care experiance at the end of the day customers pay for a service of which if they did not there would be no jobs if you get it wrong rectify it don t upset the customer as i said at the end of the day customers are who keep buisnesses like weatherspoons staff employed and rudeness will eventually see customers use other venues
I took my Nan to the George in Staines for her Birthday meal as we have always enjoyed it there but this time were really dissappointed. We ordered amongst other things two children’s meals that are supposed to coem with a *free* drink. When they weren’t brought to us I asked at the bar about why we didn’t the free drinks and the obnoxioius little git behind the bar said ”Tha’s because you didn’t order them”. and I said ”I don’t understand, they’re free drinks” and he replied ”Well you have to order them at the bar, if you don’t ask me for them I’m not going to give them to you”, so them a lady behind the bar explained that if we wanted *free* drinks with the meal it would have cost more – that doesn’t sound like a free drink to me!!
Then the toilets were a disgrace as well. Every one except one was blocked with paper and the one that could be used had no paper in it. The place is disgusting and the attitude by the staff is so appalling I suggest if you’re thinking of going there – don’t. Standards have severely slipped in a very short amount of time and for this I can only blame the management.
went to the thomos drumond in fleetwood lancs went for annerversery meal we go alot and have always been very pleased not this time i was served frozen food they took it back i at to ASK what was happing with my meal after 15 min in the end i told them not to bother and asked for refund which i had but ruind he meal will not be going again sorry MR PLANT
Just been to the new wetherspoons in Hawick in the Scottish Borders, Tuesday night steak night there was six of us all wanting steak to be told there was none left! then when we did order our food sat at the serving area for that long it was cold by the time we got it.
Was also there for coffee last week and there coffee machine was broken for the second time, not a good start for a new resturant!!!!!!
The Wetherspoons in Blackpool on the prom is terrible.The management could not manage a tea party let alone a pub all they do is pass off complaints to another person who then passes is on again until it is forgotten.A friend went for an interview there a few weeks ago only to be left like a muppet while the manageress/manager was so busy talking to friends that he was left in the pub for nearly an hour yet if he was late for an interview they would not see him.My point being the pub is run so bad on a prime location it needs sorting not the staff but managers seems to be too many of em who play the blame game and don’t take responsibility.
Shame on Wetherspoons this type of management is blowing your rep away staff do not care about the customers,complaints never get sorted oh wait this is same with all the chain if you look on the net hard enough.
Avoid @ all costs or will Wetherspoons look into it more instead of passing the buck shame on you and sort out your staff or better close it and let another chain of quality pubs take over the land and give us the service we want
On Saturday the 29th October 2011 my wife and I went to Cabot Court Hotel in Weston super Mare at approx 3pm, we went to order some food but were told that there was at least 30 minute wait so we decided against having food and jst ordered two coffees we paid for the coffees and as I turned from the car a member of staff came rushing through with empty plates knocking the coffee from my hand. The coffee went all over my wifes coat we later found that the coffee had also gone all into her handbag soaking the contents. On sunday I spoke to the deputy manager Glenn who said he would have to watch the ctv film of the event. I then had a phone call from them to saythat the manager C Partridge was happy it was just an accident and nothing would be done about it. I feel that we should be due some sort of compensation for the inconvenience caused !!!
We had dinner today 4 of us, we ordered 2 Steaks 1 Salmon, 1 curry, The steaks were cold. chips and vegetable were cold, the salmon was very small finger size also cold, vegetables were cold, so not a good start, the pub was cold with the air conditioner was on, asked if we could have it switch off, so nothing happened, in fact it been like that for years. we complained about the foods, but it fell on deaf ears, showed no interest what so ever. waste of time, in fact wonder why we bother. The bill was £31.40p. Thank you Mrs S.Clement 2a Winsford Rd Torquay S.Devon TQ26UG. 01803 690037.
Benjimin Huntsman Sheffield…..From all the complaints written abovt Weatherspoons above, my visit to this place was typical
Extremely poor service
Managerial lathargy
No feedback or Complaint address.
No identity badges for the people who serve.
I suspect they get by on location and cheap beer. Why else would anyone go in?
Five of us decided to breakfast (23.08.12) at 10am in Weatherspoons, King and Castle, Windsor to celebrate superb GCSE results.
We took the breakfast menus from the bar to the outside upper patio balcony. Whilst my husband was ordering at the bar we all decided to move to the outside lower ground floor patio as all the tables around us were wet from the previous night’s rain and to our benefit several of the lower floor tables were sitting in the sunshine.
My husband informed the bar that we had moved tables to avoid any confusion.
Our order arrived fairly swiftly; however, the female member of staff who served us was incredibly rude and terse. She abruptly informed us ‘that on this occasion she will allow us to eat our food on the lower patio area but in future food is only served in this area after 12pm and could we be aware.’ She spoke in a condescending, patronising manner which was not only unnecessary but embarrassing for all of us.
Firstly there was no sign or cordon to separate or inform patrons regarding the rules and expectations for the eating areas. Secondly, had the tables been dried in the upper patio area before 10am then we may have been comfortable eating there. Finally, as a paying customer I expect to be treated with respect and not as a poorly behaved school child being reprimanded.
Maybe waiting staff should be taught how to smile even when annoyed by paying members of the public who are contributing to their wages.
Montague Pyke in Chating Cross Road – APPALLING SERVICE AND LYING STAFF
Just because this is in Central London the staff are arrogant, poorly trained, and the management worse. This Sunday I went there for Sunday Lunch – I ordered Roast Chicken. The maneger tried to supersize that for an extra £1.50 – she wouldn’t take ‘no’ for an answer. If I wanted is supersize I would have asled for it. I paid £7.75 – at least it came with a ‘free’ pnt of Hen.
About 20 minutes later – they were not bust – my order turned up as Roast Beef. I said wasn’t mine. The server insisted that it was. She’d obviosly got my order wrong. I asked for the manager and it was the same woman who’d taken my order. She accused me of ordering Roast Beef. In fact I couldn’t and wouldn’t have – I have some loose fillings which precludes chewing anything tough – and I’ve had Wetherspoon’s Roast Beef before – thick grissle – never again. But she wouldn’t apologise nr accept that she might have made a mistake. No – I the customer was wrong – and she made sure the whole place knew it.
So I made a scene and said I wanted my money back – which she gave me.
I went to the Black Cap in Camden where they did an OK Chicken Roast for £8.75. But my favourite place for Roast Chicken is Rupert Street at £6.95. Bot of these place are NOT Wetherspoons.
Montague Pyke in Charing Cross Road – APPALLING SERVICE AND LYING STAFF (corrected)
Just because this is in Central London the staff are arrogant, poorly trained, and the management worse.
This Sunday I went there for Sunday Lunch – I ordered Roast Chicken. The manager who took my order tried to supersize that for an extra £1.50 – she wouldn’t take ‘no’ for an answer. If I wanted it supersize I would have asked for it. Anyway I paid £7.75 – at least it came with a ‘free’ pint of Hen.
About 20 minutes later – they were not busy – my order turned up as Roast Beef. I said that wasn’t mine. The server insisted that it was. She’d obviously got my order wrong. I asked for the manager and it was the same woman who’d taken my order. She accused me of ordering Roast Beef. In fact I couldn’t and wouldn’t have ordered that – I have some loose fillings which precludes chewing anything tough – and I’ve had Wetherspoon’s Roast Beef before – thick grissle – never again.
But she wouldn’t apologise nor accept that she might have made a mistake. No – I the customer was wrong – and she made sure the whole place knew it.
So I made a scene and said I wanted my money back – which she gave me.
And I walked out – pretty pi$$ed off.
Then I went to the Black Cap in Camden where they did an OK Chicken Roast for £8.75. But my favourite place for Roast Chicken is Rupert Street in Soho at £6.95. Both of these place are NOT Wetherspoons.
i am fairly disappointed at how me and my partner was spoken to at wetherspoons mexborough, we was only out for an hour and a quiet drink when we returned to the pub for a drink they refused to serve us sayind i fell through the door which was correct n i wasnt even drunk, normally we get good service but last night was horrendous n am in two minds wheather to go to our local paper about it u need better staff who know how to talk to customers n i will give the place a bad name its radiculous
i meant which wasnt correct i didnt fall through no doors or on the floor so get ya staff into place
went in my local wetherspoons in blackheath and was shocked to see that the exmoor gold as gone up from £2-09 to £ 2-25 dont you think that his a bit steep price increase
Beware the bar maid from hell , she works in weatherspoons the madenhead in basingstoke . I dont drink mutch because i drive for a liveing , maybe 6 times in my life i have bin in that pub . I went in to see my bro , He said get them in , went to the bar , from hell said to me ,i am not serving you i dont like the way you are looking at me , i looked behind me , i thought she was talking to some one else . i said what do you mean , you not serving me because you dont like the way i am looking at you , with that , she said ok you just touched me up now your barred , i went mad , you lieing bitch get your manager , she said i am the manager , with that she called the police , i wouldent leave untill they got there , they escorted me outside , i told them what she said , they said nothing we can do she can barr whoever she wants . yesterday i see my local landlord as i going home from shopping he tells me i am on pub watch , not alloud in any locals for a year , i am now told i cannot appeal it her word against mine , how can this be wright . tryed weatherspoon complaints , guess what , correct , they dont want to know , get a solicitor the told me . this could have bin serious for me , a man , being accused of sexual assault . just beware that bub ,
Myself, my husband and two friends travel several times a year around the country and we always make a point of finding out before we travel where the nearest wetherspoons is because we have always found them to have good service and very reasonably priced. On our recent holiday 6th July-13th July we went to Skegness so found out your premises (The Red Lion) so we decided to go for our evening meals there. On the first occasion I ordered Jacket potato and baked beans and was promptly delivered jacket potato and five bean chilli which I sent back only to be told they had no more jacket potatoes so had to choose something else. As I am a diabetic and needed to get something to eat pretty quick I had to choose something else (lasagne) which I really shouldn*t of had but a nessessity. On another visit my husband and I ordered a toastie, one with chips and one with salad only to be brought both with salad. I think they really need to get there ship in order. When we went back to our bed &breakfast and was telling our landlady she said some other people had told her similar stories so she will not be recommemding it to anyone
Dear Wetherspoons, the service I receive in your establishments is consistently bad. On Saturday the 10th I went to eat at the Globe (kings Lynn). During my lunch break and ended up leaving after 20minutes of attempting to order food. The card machine at the till I was served at froze, so I was moved to another server and till with apologies (fine). I was then moved another 4 times to 4 different tills and card machines. While this was happening management just stood and looked on without even acknowledging me or several other irritated customers. This wouldn’t be so irritating if the situation wasn’t exactly the same the day before and clearly hadn’t been sorted. In the end I had to leave without eating.
The service on Saturday nights is also appalling. On two occasions the bar had no amaretto or archers by 10:30pm which seems unusual for a bar on the busiest night of the week. On another occasion by a similar time, out of the range of 2 for £10 cocktails, only one type was available due to low spirit stock level.
Finally, 9/10 when I have ordered food I’ve been unsatisfied with both quality and service. On one occasion, on a table with food ordered at the same time, one meal came 5 minutes before the next. I frequently have to ask for my glass to be changed due to the disgusting state of them, usually without apology, and food is cold.
I have complained before but received absolutely no response. I can only conclude that you care little for customer feedback or satisfaction.
BAD DISGUSTING SERVICE IN ALL WETHERSPOONS PUBS IS INTOLERABLE AND MUST STOP WTH ALL OFFENDING UNHELPFULL INCOMETENT RUDE STAFF IMMEDIATELY SACKED..
I am really disappointed at the way Christmas menus were my father went to Blackburn poastal order for a drink and picked up a menu for xmas meal and arranged for myself and eleven others to go to save my father from cooking because my mother as been ill so he wanted to take his family out to eat the menu he had was a three course meal you could choose a starter starting from two pound then the main for seven pound something then a dessert which would cost around twelve pound per head and there were twelve of us so my father took orders of what we all wanted and went to book but when he got there they said it was twenty nine pound each my father said they were not very helpful when he showed them the menu he got from the poastal order a couple of weeks previous and my father ended up walking out in disgust . we like the poastal order and go in on occasion when we are not working but I think you ave lost a lot of custom due to the way my father as been treated . my address is 18 river street Blackburn Lancashire bb1 1eg thankyou if you want to reply .
on the 2nd of january we went for breakfast in the alexander graham bell in edinburgh i ordered our scotish breakfasts and some toast and preserves when the breakfast came there was no bacon on both so the waitress went to get it for us she then came with the bacon and the toast which was burnt she was very apologetic and said she would tell the kitchen staff but nobody else came i feel that the kitchen staff did not care which is no way to run a business .
To whomever responsible for the running of your establishment, you should be ashamed of various negative comments. To add to that, I was at your Fulham Bdy branch in London this evening and ordered chicken skewers. To my horror I was served with cold chicken as if it’s just been unpacked from a fridge. I complained of course and none of the members of bar staffs( whom I must say hardly speak a word of English). No one had a decency to refer my complaint to one of the duty managers. Poor training on your part was my first thought. And this wasn’t the first time it happened. On all occasions I was just being brushed aside. So I thought enough is enough and I am to post the flyers on all your windows, just to let everyone know know that your customer services are shit and staff training are well below par. Time to get the move on and I have read so many negative comments recently. In addition to this I’m going to post my comments in the press. Possibly get a media coverage.
Dear Tim,
I have just found out that you have made a new rule for your staff, that they cannot have a break, so working 5 hours run of their feet and NO sustenance to keep them going.
We have been to quite a few wetherspoons over the years and have thought that everything you do was great, we have got to know quite a few staff and managers in our local “spoons” they all work so hard and you are in great fear of losing them with your new ideas regarding meal breaks. It is obsered that this is to happen, many of the customers enjoy the banter with this staff, do you want a lot of disgruntled customers for the sake of staff breaks.
Yours sincerely
Mrs Barbara Young
Having visited the Felix Holt, Nuneaton, on many occasions over the last few years and can only say it has been a pleasure, we decided to try the sister pub in Nuneaton, William White for a change. What a disappointment. Whilst ordering the food at the bar I specifically asked if the table could be cleaned as 4 people were eating. This was not done. Secondly, when the two covers of ham, egg & chips arrived the chips were barely warm enough to eat. Thirdly the trip to the toilet was the last straw. The floor was an absolute disgrace, so sticky is was like walking on treacle. Had I not been in company and being treated to my meal I would have complained but having been taken out for a meal at someone else’s expense thought it would seem bad manner to raise the issues. We went at 16.30pm – there were hardly any patrons at that time so no way could the staff say they were run off their feet. My receipt No. is 48/4014, Time 16.39pm – 29/03/14 – cost £19.16
All I can say is this pub needs to take a strong look at the Felix Holt where the staff are of the most efficient in any pub I have ever been, everything is spotless clean, the food is always of the highest quality and the toilets always clean.
I have been to your pubs in and down the country and have always been highly satisfied so think you should be aware that this particular pub is letting your company down.
THE WEATHERSPOON IN PRESCOT MERSYSIDE….. WHAT CAN YOU NOT SAY ABOUT THIS PLACE !!!!!THE MANGEMENT ARE THE WORST KIND OF PPLE YOU COULD MEET ,””THEY ARE ARROGANT ,RUDE ,AND ABUSIVE ,,, THE ATTIDUE TOWARSS THE PATRONS IS AWFULL .. ..IT IS ABLOODY DISGRACE HOW THEY GET AWAY WITH HOW THEY TREAT THE CUSTOMER,, THE FOOD IS AWFULL WHY PPLE GO THER IT IS BEYOND ME,,, MY BROTHER WENT THER TO PRESCOT WEATHERSPOON FOR A QUIET DRINK WITH FREINDS,, [HE HAD A BAD STROKE AND IS ALSO ON DYALIS] HE HAD NOT BEEN IN THER 5 MINS WHEN THE RUDE AND ABUSIVE MANGER CAME OVER INTO HIS FACE ,TOLD HIM TO DRINK UP AND GET OUT OF HIS PUB,, WELL THATS A JOKE BECAUSE HE DID NOT HAVE A DRINK,,,, SO WERE IS THE ATTIDUE OF THIS MANGER COMING FROM ,,,, IS IT BECAUSE WEATHERSPOON DONT LIKE PEOPE WITH DISSABILTYS GOIN IN THE PUBS,,,,,,,,,,,, THIS NEEDS TO BE ADDRESSED,
Having spent the morning shopping in Liverpool city centre (03/07/2014) I decided to have a pint before heading home,while in the falls well bar I put a £10 note into one of the fruit machines which then jammed and showed an error(note mech),I spoke to a staff member who asked for my details and told me they would be in touch regarding returning my money,after a few days no one had rang so I rang them back and spoke to one of the managers who told me that my details where pinned up in the office and I could come and collect my £10 anytime after monday(07/07/2014).
After four unsuccessful attempts(13/07/2014) I still have not had my money returned,after contacting customer services they said that it is down to the machine suppliers yet they refuse to tell me who that is.
I have contacted trading standards and they told me they will inform the gambling commission.
I was also accused of threatening behaviour by one of the managers(think she had the hump because I told her the conversation was being recorded).
Having had to use public transport to go back on numerous occasions it has cost me £20 in bus fares to try and retrieve my £10(daft I know) unsuccessfully.
If I must I am willing to apply to the civil courts to try to retrieve my cash and make sure they don’t abuse their customers in this way again.
Any advise would be apreciated while I wait for a response from wetherspoons.
Thanks
Ed….
You were very lucky to get away with things so easily when trying to record them, perhaps you are not in your seventies. The normal practice is for them to accuse you of upsetting staff (after taking a swing at you – then barring you) then keep lying about other things. One manager guilty of showing the finger to an EX customer (then taking a swing at him) went on to ask the same customer “Why don’t you go and have a wank off?” The same manager went on to insist he “WASN’T RUDE”. After proving himself to be a complete liar in other ways.
It’s no use complaining further (to head office) you will just get barred OFFICIALLY (in case your resolve to remain an EX customer should weaken) your complaints regarding early deletion of CCTV, bullying lying managers, bad language from staff etc. Will be completely ignored, It costs over 37 pence to train managers and Wetherspoons don’t want to lose out on their investment.
If the preceding sounds a bit far fetched just Google Search “Outside Calverts Court YouTube” and judge for yourself. A thumbnail of a Wetherspoons manager showing his IQ using his middle finger will let you know you’ve found the right video.
I visit weatherspoons in exeter at least once a week and always pay the car park fee, today 18/8/2014 I bad no change in my purse so went inside to get some cash the first bar was queuing about 5 people so we went found table ordered paid for food had a drink, unfortunately the car ticked went rite out of my head so when we left I noticed the ticket on my car I tried to talk to the car park attendant but he just drove off and ignored me, I have came straight home paid the fine of £40 with great disappointment,
Paying the £40 was your second biggest mistake (you should have let them try to enforce it!) – the first mistake was using any place that expects their customers to pay to park their car.
Most places allow a reasonable time (without charge) for customers to part with their money.
I took my family for their Christmas dinner for a treat today 25/12/14 and was very disappointed at the poor quality of food:( the main turkey dinner was over cooked chipollatas were so crispy that the bacon broke off it was frozen veg and potatoes and stuffing was dry. I was so upset as this is a special day:( the girl that waited on our table was nice enough but our food took ages to come then we had to reminder her to get gravy. The day was a shambles and for £30 ahead a disgrace. The manager was very nice and wanted to give us a free drink but we just wanted to leave:(
I wish you lot would stop moaning, you’ll be saying next the frozen veg was cold. IT’S SUPPOSED TO BE! If you care to come back in summer, let us know and we’ll leave some out of the freezer overnight for you.
I was informed in the New Year that Carlesberg lager had been reduced from £2.45 to £2.19. All well and good, despite that it was £2.09 in Faversham which is only half hour up the road. Having both eat and drink in many of your establishments across the country I am curious as to why there is so much piss taking concerning prices!!
Added to wit, I was also informed that the above said price reduction was for the duration of January/2015. So WHY has it gone up to £2.45 this morning? AND I didn’t care much for the attitude of staff who not only quite snotty over it and seemed to think I am psychic!! Why has this happened?
We used to have some lovely young people who worked here, but now mornings are horrible, consisting of staff who have only been here 5 minutes but bumped others so they are permanently stuck on late shift. How nice for them. And “these” are simply disinterested, thoroughly unhelpful and quite frankly I’m astounded they were given a job. I wouldn’t employ them if my life depended on it. Wetherspoons ought to get various members of staff (especially here) to go on a crash course in professionalism and good manners.
Yours very unhappily
Paul. D Lowry.
Read my Complaint that you are so reluctant to acknowledge.
I’m most disappointed in my visit to Weatherspoon’s in Oakham for our valentines meal. A let down from last year. We went again this year as table service last year and was made to feel a little special. We live in Oakham so visit spoons most evenings. Also the worst thing I told friends about the table service too, So disappointment for them , At 64years of age the last thing you want is to be going up and down to the bar, Once a year wouldn’t hurt them to do a table service. I have heard its cheap and cheerful after last night I’m afraid I agree.
Lynda Flower
On Saturday the 21feb I took a young collage ( 19 this year) of mine to your venue in Ponders End to have his age questioned and reuired proof. The member of staff had the sutalty of a house brick.after 5min plus and the documentes returned we left the venue. the attituded of the staff leaves a lot to be desired
Weathspoone mexbrourgh 10 out of 10 for food..
staff 10
Cleanliness 10
Drinks cleanliness 10
T.U. LES
Mexborough wetherspoons are a disgrace and the staff are unbelievably rude. They also do not answer their phone, been trying for the last 2 hours regarding a complaint.
Walked in to wetherspoons today in dunfermline, after a day of shopping and timeto spend waiting on thetrain to come home, as we got seats near the kitchen where the food was been served,.omg I have never seen anything so disgusting kitchen staff touching dirty plates and then serving food, waiting staff touching dirty plates there face hair or anything else, then going out and serving food..NOT ONE PERSON WASHING THERE HANDS…..as I said to my daughter I dont think I will eat in here cause the staff are not very clean with ther hygiene…no wonder there is so many people get food poisoning when staff are dirty, it dosent take much to wash your hands…
iwent two aberystwith wheverspoons and ordered two brecfasts when it came it was cold and the eggs where dry it was afull I told the girl and she said wee will give u a drink instead I asked for the manager and she said the manager said give them a free drink there is normally six of us use your premises but not now very digusted
Weather spoons whitlely bay,yes I have enyojed many a happy night out and meal in the forestation no complaints there.
It’s the times I have been,and your bombarded with apauling bad maners,and abusive language from the young customers. The weather spoons in whitley bay,is know locally as the cc,care in the community,lots of local people will not visit for that reason.
There is no sercurity to controle what’s going on in there,people are frightened a lot of the time,hence they go else where.
Regards.
Margaret Scott.
I was at intu breahead where a bunch of younger ones started name calling .girls saying the boys there looked like rapist the girls where climbing over tables and chairs and taking the boys phones then as I got up to go one of the girls pushed one of the boys that hard as I got up of my chair I went flying over another table and chairs then hit the ground and have had to take time of my work security guard came out when they all left spoke to manager outside didn’t come in and ask if I was ok . Then when I called the manager he laughed at me on the phone what a disgusting way to treat another person I will never go there again and I was only drinking a orange juice. Angry and very soar ex customer.j docherty
Been to dockle farmhouse in Swindon loads of times had roast today carrots weren’t peeled potatoes were disgusting in fact there were about a dozen of us and all complained I don’t know what was wrong but we’ve never had trouble before
I went for a drink in the Collier row branch of Witherspoon as I have done for years but the service has got so bad I just walked out you can’t get served. There was two people supposed to be serving, one had disappeared and the other was on her mobile phone eating, she looked up several times at customers waiting to be served and ignored them, I felt so angry. Six months ago I complained of the same problem in the hub to the management and was told to go to the pub down the road if I don’t like it. I was told things would improve so I we back, what a fool. It’s not improved at all in fact it’s worse, totally unprofessional. Roy. Rockford.
We as a family have visited the Abraham Darby merryhill. It’s food quality and services have never been something to shout home about. But we visited recently on 4th Jan 2016 and expericed the worse experience in our life time. On ordering the food my daughter was told that oh table 36 wasn’t showing up on the system, therefore we needed to keep our eyes open on the food being served to table 18. My daughter attempted to explain to the servers, but the lad said that the food was for the folks at table 18. We soon started to,realise folks arriving after us were being served, so I shouted out to the lad serving who looked and told me to wait while he sorted it out. He continued to serve from the kitchen and finally came over and said it was the 1st day for tthe girl taking the orders and she wasn’t familiar with the system. So on top of cold food, bad service add staff training. I said if that was the case she should operating equipment under supervision if they cared about customer satisfaction. The food finally arrived COLD, we were so fed up by this time we eat what we could and left never to return or recommend. Advise if your looking for good food, a nice atmosphere, value for money and customer satisfaction DONT BOTHER GOING TO ABRAHAM DARBY, MERRYHILL
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9/1/2016
Dear sir/Madam
I am writing this letter to you as I wish to complain about a member of your management staff at Tailors Chalk. I am afraid I cannot tell you his name as he refused to give it to my friend and I reasons will become clear later in this letter.
On Thursday the 7th January I went at around 8.45am to have breakfast at the Tailors I asked as I usually do for Porridge with compo and fruit, the gentleman concerned “ said you cannot have that” I jokingly replied “Why I always have this” to which he replied it will not take on the system “ there was a little back n forth so I asked who was working in the Kitchen he again would not tell me so I then went on to explain that it is always done this way for me and I should just be charged for the extra still he would not put it through so I asked are you new he said yes to Tailors but he has worked in other weatherspoons but he has been there only a week. My next question is there another member of staff to help you as there was quiet a que gathering at this point I think he was joking as he said “No I’ve sacked them all” going along with him I said be serious you can’t sack em all, he replied no I really want to believe me I’ve come in to turn this pub around and I want to sack all the staff and replace them all with people that I want to train. I just laughed and said o well good luck I am meeting my friends up there can I have a cappuccino with my porridge fruit and compo he again said you can’t have both I did say give over just go into the system and add on special instructions that I would like both, His reply was I am autistic with a photographic brain so I never make mistakes i am not meant to do this “ My reply was really just put it through please “ he claimed he had but when my porridge arrived it just had fruit I could not be bothered to at this stage complain because I was with 17 friends.
There was probably 6/7 people listening to this conversation at this time.
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About an hour later we all left on the way out I met with a friend I have not seen for a long while we chatted generally and I happened to say as I was about to go and the lad passed me that I was going to complain to Toni the manager about the morning I was so upset, He then interrupted and said and I quote “ she’s not manager here anymore Jess is and I AM HER RIGHT HAND MAN” to which my friend replied “ I think you have that wrong young man Toni is still here she has not left yet Jess is learning the Job and any way who are you, you have no name badge on or position badge” he replied I told you I am Jess’s right hand man I do not have to wear a badge I am above that” My friend said he was rude and arrogant “he replied with I may be but I am here to turn a sh….y pub around and make it brilliant I am not here to make friends in the following conversation he repeated again that he never makes mistakes he has a photographic memory so he wants to get rid of all the current staff and replace them, I did at this point say how can you say that I know a member of staff who trained under Doreen and Andy they train staff to a brilliant level he said I don’t think I can have worked with her no one here is that good. My friend then told him how over the last 9 months they have been living in the hotel and therefore been using Tailors for meals with her husband and daughter and how much of a Godsend the place had been with the staff being friendly, and working hard, she stated that he had a problem with rudeness and attitude no wonder the staff morale is low right now he then made a statement which we are horrified about he said “ I’ve only been here a week so the bad moral can’t be down to me it’s all the change and the rubbish money they get paid so they can’t be bothered to work as they should, and now they are being pulled up for it the cleaners get paid in this place ( I am not certain if he said place or company ) more than bar associates thats why when you become a manager you have to train people correctly so the wage gets better, and the pub gets a better name ” we laughed at him and asked where he was from he said Furse Wren at which point we both really laughed more saying there is no way in a million years that he has turned that pub around my friend called him delusional and we both said a letter of complaint was going to be written his final statement was “ go ahead my work is to important for Jess to get rid of me”
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I am sorry to write this as I appreciate people can have a bad day but I have never met this man before and still do not know his name, i have no wish to cross his path again but understand it will have to happen if I wish to continue eating at the Tailors his attitude was one of complete rudeness, to prove my point at the start of the letter I was in Tailors this morning the young lady (shift leader on her badge) was polite and all smiles and no hesitation in ordering me porridge with blueberries bananas and compo which is what I have each Saturday.
Thank you for taking the time to read this and I would like to ask if you track down the man who was on duty on Thursday please point out how appalling his attitude was and in life we all can make mistakes.
Thank you
Yours sincerely
Mrs A. Maxim
hi i went to weatherspoons in st austell it was my b day i normalley use bodmin weatherspoons told staff i wanted steak well done had too take my steak back 3 times cause was not cooked right the time i got my meal everyone else finished theres put me right off spent 40 pound will never go bk there again wat a shambles
I am a frequent visitor to both Wetherspoons in Shrewsbury both for food and drink. The new idea of Gin with all different fruits and berries with named brands is ridiculous. When one goes to the Bar the Assistant should ask what you would like with your Gin not automatically assume that e everyone wants what you have decided. When one goes into the Bar they do not look at a Menu if only having a drink. This is a stupid idea telling Staff that is s to go in whatever Gin. Surely the Customer is always right and should be consulted what they require in their Drink. I was a Landlady for 27 years and never presumed I asked. my Customers and it was a busy pub. I appreciate all the great deals you offer on drinks etc. but certain things need to be addressed.
I sent you a complaint about the service and attitude of members of your staff (including the manageress) at one of your city centre pubs in Cardiff. You have not yet replied to my email. ( WHY)
I am disappointed in your treatment to your customers. Have you got so big that you don’t care about them anymore?
Rob Owen
15/9/17 I visit all 3 of your pubs in Leicester the only one with a decent pint was the high cross abbot reserve your chose of brewery are now rubbish why do we not get old peculier mud city stout exmoore beast etc and only rubbish from micro breweries