To whom it may concern,
When I searched on internet what is the best appliance out there to enhance my experience on pleasing myself, I stumbled upon Ann Summers online store. After reading a lot reviews on their products, finally I decided to buy some appliance and spent GBP 40 which entitled for free delivery. I put this order on June 29, 2011 and got order number 22629500. This package of mine was promised to arrive on my door 7-14 working days after I put the order. Days passed by, On July 18, I put my complaint asking them, where’s my order. On July 19, they replied my email saying that my package has been dispatched on July 5, 2011. I had none worry at the moment, and decided to wait further. But none come. So I decided to reply their email at July 25, asking the same question, where is my package. Below is their advice :
“We would advise you when going to your local post office to give them your full address and your ref number that will be on the parcel of 22629500. It will have a return address of Gold Group House, Whyteleafe, Surrey, CR3 0GG.”
So I did go to my local post office and trying to locate my package, but there are no such thing, the post officer who served me said that if there’s a package for me, they will deliver it to my house for sure.
So I reply their email again.
Finally on July 30, Ann Summers told me that they already arranged another package to send to me, with new order number 21155238. I checked on my account at Ann Summers web site and found nothing happen with my account, there’s no new order placed for me. But hey, maybe they didn’t record replacement order, so I decided to wait for another 10-14 working days. After all, I still believed that Ann Summers is one reputable company. But none come either.
On August 16, I replied their email again, asking another same question, where the hell my package is? This is their reply:
“Thank you for your email, I am sorry your orders failed to arrive I can confirm both orders 22629500 and 21155238 was dispatched, it appears they are not getting through customs, they have also not been returned back to Head office as yet
On this occasion we are unable to send for a third time so a refund will be processed back to your card, this should show in your bank within the next 7 working days
I am sorry for your disappointment”
On September 5, 2011, I sent them another email, saying that up until that day, I haven’t got either my package or refund. They haven’t replied my email since then. It’s September 15, 2011 today, meaning that almost 3 months since I put and paid my order, Ann Summers delivers nothing to me.
I’m not beginner in buying at online store anywhere in the world, but this is the first time I experienced such negligence by such well known company. I can’t help but doubting if any words that they said in their mails is carrying through. I don’t see any real efforts to troubleshoot my problem.
GBP 40 is really not much money for some people, but still, that money is a result of a hard working. I don’t get it freely, so I expect Ann Summers to respect and appreciate that fact. I went to Ann Summers in hoping to get the best, but I get nothing.
I still have hope that this matter can be resolved despite of abundant disappointment that I feel. A word of advice for anyone outside UK who shop at Ann Summers online, make sure that your order is trackable. You can’t rely on just words, learn from my experience. And for Ann Summers, please make a correct statement about shipping facts. I hope I’m the only customer that receive this kind of service from you.
Thanks.
I’m waiting for my package as well…..:((
Very interesting ….
I bought an ‘item’ from Ann Summers online, received it, but it didn’t work. I emailed them and they instructed me to send it back. I did this and they have conveniently not received my package. They are now refusing to refund, or replace my item, which cost me £50. I’m furious!
Ann Summers should be shut down in my view! I bought 2 toys that cost 98.99 in total one broke after 2 times of use. The other one is very flimsy and tacky not what I expected. I found Passion Secrets on Google and they are just so much better their service very quick , discreet and most of all very low in price. Please visit them if you want great products and a good price http://www.passionsecrets.co.uk/
Ann Lewis
i too had bad exp with them i ordered bras from them that were nowhere near as they were described they refused to send me return label claimed it wuld b free to send bak not true they r fraudulent company
Ordered two items, when i opened the parcel found 1 item that i didnt even order! yet the paper inside had my order details and stated that both items were ‘enclosed’…
A little shady too as the item i received from them amounted to £20 which is how much I paid for my original 2 items, something tells me this wasnt just an accidental ‘mistake’!!
Ive written and called them and they reckon theres nothing they can do and I need to return the item…
Ripped off!
I held an Ann summer party, the night went great, until the party planner would rather of been on her phone. They tell you that you get a free party gift for holding the party and 10% commission off all orders placed by guests
I was intilted to £95 worth of free gives for getting over £350 in sales and 2 parties booked. I get told to put the other order(free gifts) in a separate name.
My paid order comes no problem but no sign of the free gifts, several conversations with head office and party planner I get no where. Head office want nothing to do with it as they are self employed, yet they are representing the company? After being told several times I will get a call to update me with what’s happening I get nothing!
I call the party planner and Surprise she’s blocked me, when I get hold of her she says she is no longer with the company.
Head office have no care there only interested in the products that are paid for. 3 months I’ve been arguing my case and am told I will not get a refund on my products I brought as it’s past 28 days! What they say happens on the site of 10% off all orders placed is not true! Head office will fob office with one answer and your party planner another! Warning to anyone DO NOT HOLD A PARTY WITH ANN SUMMERS
Poor customer service, Lies and constant fobbing off! The party gifts they give away in games are clearly the free entiltled gifts that should be to the hosts of other parties!
Never again will I have anything to do with this thieving company!