Last night my friend and I came out of local pub in Maryhill, Glasgow. Right across the road from the pub is a 24 hrs Tesco, decided we would go in get a sandwich, use the cash machine and then phone a taxi. On entering the store we were talking and laughing as you do when you’ve had a few wines!!! Made our way up the escaltor to turn round and notice that the security guard was following us, we made our way to the sandwich area and we were both talking about what we wanted, when the security guard approached and said “if’s you’s continue to talk, you’s will not be served and will be asked to leave the store” I was totally shocked, we were doing nothing wrong. We got our products and made our way to the till, only again to be followed and told to be quiet. Tesco should have been glad of the custom as apart from us there was no other customer’s to been seen. We payed for our items and we were then escorted out the premises, I think it’s an absoulte disgrace, treating people this way, if they did’nt want people coming in to the establisment after they’ve had a few drinks then they should’nt have opened a 24 hour store, next to a local pub/nightclub!!!!!!!
Asked not to talk whilst shooping in Tesco!!!!!!
OMG this security guard obviously has a problem. What a horrible experience for you. Please let us know the outcome of your letter
i to visit tescos maryhill since the new 24/7 opened its like the castaple 2 many dos and donts to many managers walking about looking important to many big brothers give us back the old tesco where everyone knew every one and u didnt feel like a criminal i used to enjoy shopping then hate the new tescos
entering tescos in maryhill during the terrible cold weather we had as soon as i entered the mall not even in the store yet i was asked to take my hood down i was frozen as the entrance is cold and drafty i objected to this and was told they must see as persons face well i only hope this applies to every one age gender or religion
i have noticed on numrious occassions that tesco has the wrong price marked under an item so when purchasing cheese it stated buy 1 get 1 free so to double check i asked an assistant who said that was right but i was charged full price at customers service i explained but was told it was the wrong cheese and she seemed to doubt i was telling the truth i think she thought i was trying to get the cheese cheaper what does one do when we look at price double check with assistant then still get it wrong i feel quite insulted that i had the cheek to complain
do u think anyone from tescos ever reads this page or arewe just letting of steam
This reminded me of a recent experience I had in Tesco, Leytonstone (London).
Looking at the magazines for my weekly fix of trash, I decided to buy one of those multi-pack things they do – several magazines in plastic wrap at a discounted price; the price of the pack was printed in big numbers on the outside of the plastic but when I got to the till the cashier scanned the barcode and said the item didn’t register, meaning I could not buy it. I laughed and assumed she would too – there must have been a punch line right?? – but No, she repeated the line and took the magazine away from me!
I said ‘I would still like to buy this so please find someone to help you’…supervisor/whatever person came over and said ‘the item is not shown as being in our store so we can’t sell it to you…’
I helpfully suggested they might want to ring the item up as ‘miscellanous’ at the price VERY CLEARLY PRINTED and worry about what had gone wrong later – ie once the CUSTOMER had been served!!
Astonishingly the response was still No!
Instead, I was asked to pay for the rest of my shopping so the cashier could serve the next customer – I said I wouldn’t be doing that and requested to see the store manager.
The same supervisor returned – alone – and, miraculously, entered the price VERY CLEARLY PRINTED on the pack into the till (using the description ‘magazine’ -!! who’dve thought?) and I was handed back my weekly trash and allowed to leave!
And No, I didn’t get an apology – just a snigger from the customer behind me who was as flabergasted as me!!
I am not surprised of the comments I have read I work for Tesco they treat there staff like shit!!!! And I have witness managers virtually taking the piss out of the customer!!!! They just don’t care about anything other than making more money. To them your just a number if you work there they will treat you like shit!!!! Insult you!!!! And try and sack you if your ill and if your a customer they just don’t care all they see are the ££££££!!! My advice don’t shop there and don’t work for them!!!!!!!
Soo ,that`s why all Tescos staff are so miserable!.>I feel for you ,working for a huge company like them ,who have little or NO concern about either the staff or the public~~WHO THEY NEED TO BE REMINDED~~GOT THEM WHERE THEY ARE TODAY!~~GRHHHHHHHHH:(:(
It`s a shame ,as Tescos is literaly a 5/10 min walk from where i live ,yet we choose to shop instead at the Sainsburys in the next town to us.
There we are shown courtesy ,kindness ,and the staff are always friendly and obliging..IF the item i need isn`t on the shelves ,they`ll do everything in their power to find it..And ,always this is followed by an apology if by chance ,they can`t do so.
My overall Top of the shops ,(sorry ,cheesy i know:)) ,award must go to WAITROSE~~Only i might add ,.expensive if you buy the dearest goods..They stock well stacked shelves ,with good quality goods at a reasonable ,affordable price..
SOo the staff are happy <(and i hear well looked after~~oh to find my daughter a job in one of their stores!:)…they are genuinely eager to help ,and ,having recently returned a yoghurt from a pack which had something suspect inside ,i was treated like royalty!!
They not only replaced the Item ,they then gave me 2 further packs ,a full double refund ,plus anything i`d like in the store..Hmm ,that Ben & Jerrys was VERY much appreciated!LOL)…I was then politely asked if i`d mind giving my name and address ,which i did ,and in the post 3 days later were 4 $5 shopping vouchers ,and a further apology for my "inconveience"!!
WELL DONE WAITROSE~~~YOU HAVE THE RIGHT IDEA~~THE CUSTOMER ,as we used to be taught~IS ALWaYS RIGHT!
MEMO TO TESCOS~~~FIND OUT WAITROSE SECRET AND INSTALL IN STAFF MANAGERS AND BOSSES~~`COS IF SOMETHING ISNT DONE~CHANGES AREN`T MADE~~~YOU WON`T BE SITTING SO PRETTY MAKING BIG MONEY MUCH LONGER!!!
THE PUBLIC ARE SICK OF YOUR ATTITUDE~~~"A LITTLE LESS" IS VERY APT~~AS THAT`S WHAT ANYONE SHOPPING IN YOUR STORES TODAY CAN ExpecT!:(:(:(
Good for you, this morning I had a very similar experience, spent one and a half hours shopping at Tesco Hamilton, Leicester, had a huge trolley load (about £130 worth) had two items told “not on system and couldn’t have them” when I asked to speak to the Manager to see if they could be manually imputed, TOLD IT WAS ILLEGAL!!!!!, . The red mist then descended and I told them to shove the lot and I didn’t want any of the shopping!!!….. Downside meant a trip to Asda and two more hours shopping !!!
i bet thats not the full story
Why do people complain about the unemployed then complain about poor service? Insist that all have jobs and you’ll get odd people in jobs!
I no longer use Tesco’s Quinton branch, near Birmingham, as I find the service in this store deplorable. There is a rather bossy Asian male member of staff who shouts to customers to get onto another till, I’ve already complained about him, but to no avail, it seems that he is thick-skinned. One female staff member always comments about my build, something that staff are not supposed to do, there is also a West Indian lady on a till who never smiles, let alone be polite to customers. Asda is where I do my main shopping, it’s worth the bus fare.