Dear sir / madam
I am writing to criticize the way your restaurant is set, last week I went to your restaurant and couldn’t sit on my seat as it was too small, I don’t know if your attempting to compensate on something but I feel that unless you order chairs for adults and not children I will not come to your restaurant so it will be your loss, I think it would be better if we bring chairs from home, as then people can see that the quantity of people looks better than the quality of the service, equipment etc.
Another reason is the lighting, I don’t know whether your trying to save money on electricity or trying to save money on bulbs, (I would advise you use energy saving light bulbs), however when I come to a posh place, I expect quality service, I regret that I cant see my food in the dark and unless you have night vision binoculars I wont be able to see whats on my plate.
Finally your service fact of having to order drinks, expecting glasses but drinking out of cups is ridiculous, I understand it’s the recession but this is a whole new level, some of them aren’t actually clean, unless you take actions I will have to bring my own glasses and my own plates, unless you can fulfil these needs, you will lose more customers.
Yours sincerely
Nusrat Ghafar
p.s take what I say in account, it will help
on 1st September at approx. 5.30 myself and 6 family members went for a meal at The Griffin Inn Taunton. Ask waiter for toilets explained out of order he stated others available up 2 flights of stairs, I am disabled with great difficulty family helped me. The state of these was an absolutely disgrace, third world have better. Would not flush faeces all round and in the bottom of toilet, sanitary bin overflowing toilet paper everywhere, filthy dirty utterly disgusting. Informed manager who when approached said to me I know what your going to say the toilets seats are hanging off ,I stated about condition his answer I do not use them myself and there is a disabled toilet obviously not informed his staff. Went to use the disabled toilet later in the same disgusting state. We felt too nauseous to enjoy our meal, what a complete waste of money. This was a family gathering as I live 120 miles away, so not able to do very often, what a big disappointment. Had environmental Health been called the Griffin Inn would have been closed down until it had be thoroughly cleaned. My son owned his own Inn never would have allowed sanitary conditions be anything but spotless. The Griffin Inn was an absolute disgrace to The Harvesters reputation. Just as a note the manager did say the toilet seats being repaired in 2 days, that is the least of the problems regards sue Creighton (look forward to your response)
WHY have I never recieved a reply about my complaint. This is the second complanit I have made about the service of your restuarants and you never acknowledge them.