Dear C2C,
Every day I go down to my local station and catch myself a C2C train, in order to get to work, and my fellow passengers and I travel in style! We know precisely to the second how late the train’s going to be, because a big electronic departure board tells us. We have air conditioning so efficient that entering the train in summer requires ski boots and a hat but, not content with these superior advantages, C2C also has swish, electronic doors to prevent anybody from leaping off while the train’s still moving – and catching that bus that’s just pulling away.
Instead, the driver controls the doors and opens them only when it’s absolutely safe to do so: that is, when the train has stopped completely, he’s pulled on a safety brake, he’s taken out his newspaper, picked a bit of lint off his trousers, and looked to see what sandwiches he’s got today. THEN he opens the doors.
Or – if you understand me, he doesn’t. Well, to be strictly accurate, the other day he opened them all right – but then he shut them again. That sort of timing is probably fine for WonderWoman, but then WonderWoman wouldn’t need to catch the train, would she? She’d be running alongside it, offering the driver alternative sandwich options. I, however, was halfway through the doors when they closed, pinning me in place. Now, call me picky, but personally I prefer to be completely inside the train when he pulls out. I realize the driver’s a busy man – he’s trying to get the lid off his thermos – he can’t concentrate on everything.
So if the train pulls into Fenchurch Street and the cleaners report that there’s a middle-aged woman welded to the outside of the train and they can’t get the marks off — think of me.
I’ll be thinking of you.
Yours faithfully,
Lorraine Coverley
I know what you mean – I was pinioned in one of their ticket barriers just yesterday! Excellent!
I am FED-UP with getting on C2C Trains in there SO-CALLED “QUIET” coach and have to put up with people playing music!! on there ipod,s or talking on there mobile phones!!!!!! or playing games on there computers, if c2c can not be bothered to check these coaches for people playing music then they should NOT have these SO CALLED quiet coaches!!!
Why do C2C not announce when Fenchurch Station is closed on the trains , this happens all the time.
It is also not clearly posted at the stations or announced.
Tonight there was a member of your staff posted outside Fenchurch St declaring that it was on signs in the station!! I get off at West Ham in the morning where there were not signs posted or any anouncement made to inform passengers. A great number of passengers travel to London via West Ham and return via Fenchurch who all pay an excessive amount for this service and as such should be informed as to any changes to the published service.
I find this pathetic In that C2C cannot inform passengers on the train of any changes .Passengers who pay through the nose for the service?
As a closing point I also found myself at the weekend getting off at West Ham to find the jubilee line shut which should have also been announced on the train which would have saved a large number of passengers delays that day
I await your response
John Connell
Overall my experience with C2C is a pleasant one. However there are two things that bother me greatly:
– Firstly it’s great how efficient C2C are in regards to being on time, however I feel that the train leaving a minute early first thing in the morning is not right. If this was just on the odd occasion I wouldn’t mind, but it’s daily and definitely not fair.
– Secondly I am writing this review on 04/10/12 and I am sure many other members of the public will agree that the weather is just a little nippy at 7:00am in the morning. However getting on to a C2C train doesn’t make anyone any more comfortable. In fact I have seen some people put their coats on for the commute to Fenchurch Street. The air con is far too cold and surely in winter you would like to cheer everyone up by ensuring that they are nice a toasty?
I look forward to hearing from you! As previously stated these are the only two complaints I have for my C2C experience.
its now winter and cold i get the 4.40.train in on saturdays and the 5..44 the rest of the week there is no heating on these trains at all why, we pay a fourtune to travel on the train and heating now is something that we should have if there is a problum with the heaters then fix it,and stop us from suffering being cold.
Dear Railway Users,
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The clock outside Basildon Station has not worked so far THIS CENTURY. I speak as a former employee of Ford at Trafford House, where I passed the clock at least four times a day, and now as a resident of Basildon where I pass the clock four or five times a week. Both clock faces show different times at all times. Surely it is within the bounds of possibility to fix this irritating problem!
Was standing at platform 7 awaiting train the 12.19 to grays I was standing near the trains as the doors opened I heard a mass thump a saw a couple young men get off the train , and afterwards two men who were behind them shouting at 3 security steward working for c2c to stop that man as he has assaulted a man on the train , to my discussed they looked the other way and never wanted to stop the man , in which letting the men walk away laughing , me and my partner and to fellow passagers help get the driver and he helped the victim off the train so he could make a report of the mater , I wish to know why these trained staff are worthless of having a job if they can’t do there job properly
I am writing to you to complain about the lack of carriage’s during peak times. I catch the 7.41am or the 7.57am from Rainham Essex, this train is formed of 8 carriages’. If i am lucky i may get a seat but clearly viewing the station packed with commuters your service is cleary not catering for your customers. Rainham is continually developing new properties and more people are moving into Rainham and i feels its about time that during peak, travelling to London and back you start to form your trains of 12 carriages. You run a excellent service, but its just disappointing your customers are packed in like a herd of cow’s, making it extremely difficult for people to move to get on and off the train. Please can you start to think about your customers care and action 12 carriage trains to and from Rainham. Thank you.
My journey from Laindon to Fenchurch St this morning has been nothing short of vile and disgusting. I’ve had to stand the whole way squashed up in the door area with breath you wouldn’t believe. The new timetable is rubbish! I haven’t heard anyone say it’s good…!
Yes c2c are clean and on time majority of the time and getting to work is more relaxing as theres more frequent trains so its easier to get a seat !
But getting home is a total different story if you commute from limehouse to laindon !
Now it was hard enough getting on the train after 4pm let alone get a seat ,
So i would like to know which numbskull decided to reduce the carraiges from eight to four carriages on any train ive been on from limehouse via laindon from 4ocloxk onwards ?
I mean ithe train leaves fenchurch totally packed so what chance has commuters got of getting on the train even at the next stop ( limehouse) ? I mean thats just one stop for christ sake !
Right i get off at laindon so one time i tried something , instead of getting the 16:09 at limehouse which stops at laindon (4 carraiges) i got the 16:05 train from limhouse (8 carraiges) which srops at barking then basildon ,and the amount of people that was on the same train you could of fitted them all in 2 carraiges !
And i sat in comfort got off at basildon and got a train back to laindon .
But please explain to me why i should have to make my journey this way ?
Also ive been commuting from laindon station for over 25 years and now i am one of many unhappy
commuter on the c2c .
I hope this will be resolved very soon or we need another company to take control of our trains
P.S.
I also use thameslink trains and they are alot more efficiant and you even have plug sockets by every seat
As to be ALLOWED to use to charge your phones or laptops !
Why cant c2c be like this ?
I was a victim of domestic violence my ex also stole my bank card i was stranded with my 3 young children and needed to get a train to my sisters for my safty i explained to the lady at the ticket office and she told me that it was my problem and there was nothing she could do i had no1 to buy me a ticket at the other end and my ex came back that night and terrorised me and my 3 children thanks a bunch c2c much appreciated
I commute from Chalkwell to Fenchurch street and I can’t complain too much about the service there; 90% of the time my trains on time, however, with the new and ‘improved’ timetable in place, my return journey after an 8.5 hour day is not so pleasant, with the reduced carriages and trains C2C really should invest in some sort of plunger to ensure all commuters can wedge on the train, because if you arrive at the station even a millisecond after the train has arrived, you can be sure you will not get a seat, you will however be squashed against the sliding doors like a tinned sardine.
I also cannot get to grips with the temperature on the trains, from winter through to summer C2C seem to think it would be a fantastic idea to vamp the air con up to full blast to the point anyone who isn’t used to living in artic conditions needs to wear some thermals if they would like their limbs to still be in tact when completing there journey. It really is like sitting in a fridge for the best part of an hour, I believe C2C should provide winter blankets for all passangers in order to slow down the stages of hyperthermia.
So if you see a block of Ice in the shape of a human, you know it’s more than likely going to be some poor soul who has travelled on C2C in the summer… Or the winter come to think of it.